People Soulution Specialist (HCM)

Responsible:
HR Support & Advisory
Deliver comprehensive HR support by resolving inquiries, guiding end-to-end people processes, and providing practical, business-oriented advice and coaching across all levels of the organisation. Act as a trusted advisor - adaptable, solutions-focused, and able to tailor guidance to meet diverse business needs while executing HR tasks with accuracy and efficiency.
This role is central to ensuring policy compliance, fostering positive employee relationships, and driving overall organisational success.
Key attributes required: deep HR expertise, strong communication skills, and a proactive approach to problem-solving.
As a People Solutions Advisor you will:
Offer consistent, high-quality HR guidance and solutions to customers regarding key people processes and policies, focusing on self-service and empowering people leaders.
Resolve non-standard queries using judgment, providing coaching and escalation when necessary.
Enhance HR systems and processes for an improved customer experience.
Provide first level advice and guidance on various HR matters (this may include general performance management, rewards, benefits, processes, policies, and procedures).
Drive continuous improvement of HR processes, suggesting innovative solutions to boost efficiency and effectiveness by keeping up to date on labour laws, regulations, and best practices.
Current tasks may involve:
Handling and coordinating HR administrative tasks, promptly directing requests to the appropriate channels, and ensuring timely processing.
Generating and upholding accurate employment documents and contracts, including coordinating with People Leaders.
Making people changes in our internal systems, including terminations, band adjustments, title changes, and reporting line modifications. Supporting the timely processing of new employees and changes.
Maintaining accurate and confidential employee data within our HR database.
Manage the execution of payroll with the appointed vendor and ensure timely processing.
Requirement:
Bachelor's degree in HR or related field
Proven experience in HR operations or related roles
Strong advisory, consultancy, and problem-solving skills
Previous Payroll knowledge and experience is a must
Comfortable in resolving complex issues
Knowledge of HR policies and the ability to work independently
Desire to contribute to the success of HR operations and create an exceptional
employee and People Leader experience
Vietnamese and English language written & spoken proficiency
Benefit:
Competitive salary, negotiable based on capability, with 100% salary paid during the 2-month probation period.
Monthly allowances: Laptop support: VND 400,000/month, Lunch allowance: VND 40,000/day, Parking allowance: VND 250,000/month.
Full participation in Social Insurance (SI), Health Insurance (HI), and Unemployment Insurance (UI) as required by state regulations.
Unlimited training and development fund, with opportunities to join internal and external training programs throughout the year.
Periodic salary reviews and clear career advancement opportunities.
Bonuses for holidays/Tet, birthdays, quarterly bonuses, year-end bonus, and 13th-month salary.
Ecomobi employee benefits package averaging VND 8,000,000/year: Health insurance (PVI), Annual health check-up (1 time/year), Company trips 2-3 times/year (domestic and international), Maternity allowance, Up to 18 days of annual leave, plus 1 additional day off in the birthday month, etc.
Opportunities to collaborate with domestic partners and across the Southeast Asian market.
Opportunity to work at one of the fastest-growing companies in Southeast Asia in the field of social commerce enablement platforms.
Full participation in Social Insurance (SI), Health Insurance (HI), and Unemployment Insurance (UI) as required by state regulations.
Other information:
Working time: 9:00 - 18:00 (7,5 hours/day, from Monday to Friday)
Working location: 268 To Hien Thanh, Ward 15, District 10, HCMC