Mô tả công việc
1.KPI Monitoring & Reporting
Monitor daily, weekly, and monthly operational KPIs across all centres and regions.
Prepare, maintain, and continuously improve performance dashboards and management reports.
Identify early warning signals and proactively highlight performance risks before month-end results are impacted.
Ensure reporting accuracy, consistency, and timely delivery of all performance reports.
Provide regular KPI updates and performance summaries to the DPOE
2. Performance Analysis & Business Insights
Conduct deep-dive analysis to identify trends, performance gaps, root causes, and improvement opportunities.
Investigate underperforming centres and recommend practical corrective and preventive actions.
Highlight performance risks and opportunities to the DPOE.
Support ad hoc data analysis and business performance reviews as required.
3. Centre Engagement & Performance Follow-up
Coordinate with GCMs and CMs to ensure timely and accurate completion of performance reports and KPI reviews.
Support centre teams in understanding KPI definitions and reporting requirements.
Monitor reporting compliance and escalate issues or risks to the DPOE when necessary
4. Process & System Improvement
Identify opportunities to improve reporting processes and performance tracking.
Ensure data integrity and consistency across reporting systems.
Support the development and enhancement of dashboards, reporting tools, and performance management initiatives.
Contribute to continuous improvement projects that enhance operational efficiency.
Yêu cầu
Skill Requirements
Strong Excel skills, ability to work with large datasets
Strong communication skills, able to present data and findings clearly, professionally, and without bias or personal judgment
Ability to influence without authority
Comfortable delivering difficult messages and honest assessments to centre teams
Detail-oriented with strong follow through on deadlines
Required Experience
>3 years of experience in operations analysis, performance management, or a similar data-driven role
Required Education and qualifications
Bachelor's degree in Business, Economics, Data Analytics, or related field
Quyền lợi
Insurances fully provided
Private insurance will be provided for official staff
Discount up to 90% English tuition fees for staff and close relatives
An active, professional, dedicated working environment with experienced managers and friendly colleagues
Bonding trips and events
14 day-off per year along with other benefits according to the company's regulations
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Quản lý cấp caoHọc vấn
Cử nhân
Kinh nghiệm
2 - 5 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Giáo dục / Đào tạo / Thư viện
Thông tin chung
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 05/09/2026
