COMPANY INTRODUCTION
Địa điểm: Khác - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: Du lịch, Nhà hàng, khách sạn - Quy mô công ty: Lớn (>= 250 người có BHXH) - Website: [protected info]
With
thousands of hotels in over 100 countries and territories, Hilton offers
countless opportunities to delight. From an open door to a welcoming smile and
an exceptional experience, we offer the millions of travellers who stay with us
every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels
& Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad,
Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many
others.
If you
appreciate the impact global travel can have on the world, you may be just the
person we are looking for to work as a Hilton Team Member. Because it's with
Hilton where we never forget the reason we're here: to delight our guests, Team
Members, and owners alike.
Thực tập sinh Tài chính (Finance Trainee)
Địa điểm: Khác - Tính chất công việc: Thực tập; Toàn thời gian - Chuyên môn: Tài chính, Chứng khoán, Ngân Hàng - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Từ 1 Triệu - Dưới 4 Triệu VNĐ / Tháng
JOB DESCRIPTION
What
will I be doing? Position
Summary
As the Finance Trainee, you will be responsible for performing
the following tasks to the highest standards:
Support the General Cashier in
the following duties:
·
Collect and count (with a witness from finance
department) the contents of all cashiers' envelopes on a daily basis.
·
Receive and acknowledge copy of cheque lists and
record in the General Cashier's Daily Report; include in the daily deposit all
checks or money orders received by the mail.
·
Prepare General Cashier's Daily Report.
·
Provide all Cashiers with change as required.
·
Ensure that all change orders to the bank is
approved by the Director of Finance.
·
Properly account for all disbursements made from
the General Cashier's float.
·
Ensure that no unauthorized personnel are allowed
access to the General Cashier's office.
·
Ensure that the physical house funds are in
agreement with the house funds general ledger account and is reconciled on a
monthly basis.
·
Disburse petty cash only on the presentation of a
petty cash voucher approved by the Director of Finance / Financial Controller
or in his / her absence, the Assistant Financial Controller.
Support the Income Auditor in
the following duties:
·
Audit the daily revenue figures, supporting reports
and vouchers and General Cashier's Report.
·
Ensure that daily and monthly revenue and
settlement reconciliation is prepared on a timely basis, captured and reported.
·
Ensure all gifts or entertainment voucher are
controlled as per the policy.
·
Audit the telephone and internet interface reports
to ensure all telephone and internet revenue have been posted.
·
Verify transactions posted in the daily report,
including but not limited to credit cards, city ledger, crew allowances, paid
outs, allowances & rebates, miscellaneous charges, voiding, car park
revenues, and room safe keys.
·
Prepare rebate and allowance summary and rebate
journal as well as the daily revenue report for the Director of Finance / Financial
Controller.
·
Record cashier overs / under in the relevant
reports and followed up with the Outlet Managers or Front Office Manager.
·
Audit the daily Food & Beverage Report and
verifying the cashier's remittances to the General Cashier's Report.
·
Ensure that all restaurant and bar checks are
properly accounted for and all banquets and functions revenue are entered.
·
Be fully conversant with the Hotel Manual
Contingency Plan in case of computer system failure and ensure that all manual
procedures are followed and adhered to.
Support the Cost control team in
the following duties:
·
Preparation of the Daily Food and Beverage Report
pertaining to the daily cost of food consumed, as well as employees' meals.
·
Assist in monthly food and beverage inventory as
well as inventory of operating materials and fixed assets.
·
Participate in the monthly market survey of food / beverage
and general store items, when needed.
·
Assist in the preparation of the monthly food and
beverage cost and the applicable journal vouchers.
·
Is flexible in relation to working hours,
especially at month and year-end.
·
Handle all requests and enquiries in a timely,
efficient and friendly manner.
·
Perform any additional tasks assigned to ensure
that the hotel functions smoothly.
Support Account Receivable team
in the following duties:
·
Post all daily transactions to the city ledger
accounts.
·
Prepare on a daily basis allowance for rooms, food
and beverage and other operating departments that have bearing to the proper
and correct balances of the city ledger accounts.
·
Prepare and reconcile credit card transaction and
submit deposit slips which is picked up daily by the bank representative.
·
Ensure that all city ledger charges reconcile with
the Income Audit Daily Report and that all supporting documents are on file.
·
Prepare billing statement to all city ledger
accounts in accordance with billing schedule or as required. All billing
statements / invoices must be reviewed by the A/R Supervisor before this is
mailed out to clients.
·
Prepare pro-forma invoices as required by the Sales
/ Banquet or Front Office as requested by client.
·
Be responsible for the proper maintenance of
complete and up to date supporting documents for all city ledger / credit card
charges.
REQUIREMENTS
What are we looking for?
A Finance Trainee serving
Hilton Brands is always working on behalf of our Guests and working with other
Team Members. To
successfully fill this role, you should maintain the attitude, behaviours,
skills, and values that follow:
·
Maintain a high customer service focus by approaching your job with the
customers always in mind and being proactive in a timely manner towards their
needs and requests of customers.
·
Have a positive impact, taking personal responsibility and initiative to
resolve issues, always clearly communicating with both customers and
colleagues.
·
Be motivated and committed, approaching all tasks with enthusiasm and
seizing opportunities to learn new skills or knowledge in order to improve your
personal performance.
·
Be flexible, responding quickly and positively to changing requirements
including the performance of any tasks requested of you.
·
Maintain high team focus by showing co-operation and support to
colleagues in the pursuit of team goals.
·
Perform all duties and responsibilities in a manner that ensures your
safety and that of others in your workplace.
·
Contribute positively to Equilibrium and Esprit by providing guests with
courteous, hassle-free service and by seeking to always maintain a pleasant
working environment.
BENEFITS
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Competitive salary
Health Care Insurance (24/7)
Working hours: 8 hours/ day, 2 days off per week
Relocation, home leave ticket, and repatriation allowances
Accommodation, uniform, transportation, meals
Others benefits
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 11/7/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Quản lý Trực ca (Duty Manager)
Địa điểm: Khác - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Thỏa thuận
JOB DESCRIPTION
HOW
YOU WILL MAKE AN IMPACT
The Duty Manager
assists the Front Office Manager / Assistant Front Office Manager in the
administration and management of all Front Office operations to ensure
profitability, control costs and quality standards, ensuring total guests'
satisfaction. This role efficiently coordinates the day-to-day operation of
whole Front Office operation, providing leadership at the frontline level.
As the Duty Manager,
you will be responsible for performing the following tasks to the highest
standards:
·
Communicate effectively both verbally and in writing to provide
clear direction to team members, observing performance and encouraging
improvement.
·
Interview, select, train, supervise, evaluate, counsel, and
administer disciplinary procedures for Front Desk and Operator team members.
·
Monitor lobby traffic and assign team members as required.
·
Review VIP reservations and ensure the proper handling of VIPs
and groups, administering amenity orders, and managing incoming guests.
·
Update the system by inputting inventory and non-inventory
groups, monitoring special reservation handling requests and oversee rate
changes for in-house guests.
·
Compute daily payroll, schedules and other reports, analyze data
and make decisions based on prior experiences and knowledge of circumstances to
prepare daily and weekly forecasts of expected arrivals and departures.
·
Manage the Front Office team, resolve guests' concerns, and
implement resolutions by using discretion and judgment.
·
Lead and motivate team members by leading by example and
employing competent and consistent management practices.
·
Take responsibility of the hotel as the Duty Manager in the
absence of the Assistant Front Office / Front Office Manager.
·
Actively take part in training the team, facilitating formal
training sessions and on the job training to ensure that all team members are
of the same standard.
·
Attend training where and when required.
·
Act as a coach and mentor to team members, reinforcing standards
and expectations and motivating team members to strive for established targets.
·
Maintain discipline amongst team members, ensuring consistency
in accordance with the team member handbook, Vietnamese Labor Law and HR
guidelines, appropriately discipline when and where required.
·
Conducts PDRs, one-to-one meetings throughout the year, ensuring
that the feedback given to team members is fair, unbiased and provides a
platform for continued improvement, according to the Hilton standards.
·
Be involved with succession planning and development of high
potential team members to ensure that all team members are trained to progress
to the next level of their career.
·
Contribute to the hotel and team by sharing new ideas and
suggestions for improvements, being innovative and creative to provide quality
service and customer care to team members and guests.
·
Responsible for the smooth induction and facilitation of
training for new team members, ensuring that they are trained to the minimum
level standard and that they can competently complete their jobs and know what
is expected of them.
·
Create a warm and welcoming arrival for guests, ensuring that
they feel expected and immediately "at-home" when they arrive.
·
Check-in guests in accordance with their reservation details,
ensuring that the registration card is completed, reservation information
confirmed, Hilton Honors number enquired about, and method of payment secured.
·
Ensure that guests are escorted to their rooms, hotel facilities
and room features are explained, and luggage is delivered in a prompt manner.
·
Handle complaints promptly and efficiently, taking the necessary
action, and informing the Assistant Front Office Manager or Front Office
Manager to follow-up, where appropriate.
·
Follow-up with guests to ensure satisfaction with problem
resolution.
·
Maintain awareness of guests' profiles and specific preferences,
ensuring that they are acted upon for each reservation.
·
Act as the first point of contact and liaison for VIP guests,
ensuring that they are treated personally and recognized as an individual.
·
Allocate rooms in accordance to guests' reservations,
preferences and remarks, maintaining a systemized and sales focused approach to
room inventory management.
·
Promote Hilton Honors and its associated benefits to guests who
are not already enrolled in the program, ensuring that existing Hilton Honors
members receive personal and professional service that recognizes them as
important guests and that their benefits are received.
·
Liaise with Sales, Reservations and Business Development teams
to handle corporate guests.
·
Ensure that guests' profiles and information are input into the
Police Report system in a timely and accurate way.
·
Apply Hilton's brand standards in every action, acting as a role
model and example of how the standards should be carried out in a practical
setting.
·
Knowledgeable of the hotel's facilities and services as well as
basic knowledge of Hilton International, APAC, SEA and other properties in
Vietnam.
·
Up to date with information on facilities, attractions, places
of interest, sights and activities in and around the hotel.
·
Ensure communication, coordination and cooperation between the
Front Office and other operating departments, specifically Housekeeping,
F&B and Accounts.
·
Maintain the hotel systems to ensure accuracy of information and
data, ensuring that it is easy to use and operated in an organized and
systemized way.
·
Ensure that the Front Office equipment and systems are
functioning at all times, and that the area is maintained in a clean, tidy and
organized way.
·
Pass on information effectively, ensuring that all necessary
details are communicated to the intended person and that any pending action is
completed, and guest satisfaction is confirmed.
·
Conduct daily briefings, shift handovers, attend meetings and
effectively communicate information to team members.
·
Ensure that the Front Office Manager or Assistant Front Office
Manager is kept aware and up to date of operational issues.
·
Ensure that the day-to-day functions of the front office are
completed, including but not limited to the Duty Manager's checklists, trace
reports, credit limit checks, online back-up, allocation of rooms, Lost
Interface, Pay-Masters, discount and rate discrepancies, and registration
cards.
·
Check registration cards, meeting and function information,
billing instructions, financial records and reservation backup to ensure that
all information received is acted upon.
·
Complete reports where and when requested, ensuring that they
are complete and delivered on time to the respective parties.
·
Keep up to date and aware of competitor activities in order to
be proactive and create market advantage.
·
Adhere to the hotel's selling strategy of demand-based pricing
and maintain rate integrity by offering clear, transparent, and value for money
rates to guests.
·
Comply with Health & Safety, Emergency Management, Disaster
manuals, Fire procedures and regulations.
·
Be a part of the Fire Team and take action accordingly.
·
Adhere strictly to standard cash handling procedures amongst
team members, ensuring that all team members balance their float and drop the
required amount.
·
Adhere to the company's credit policy at all times when handling
cash, credit card transactions, city ledgers, providing currency exchange
services, LPO and third-party payments for rooms, meetings, F&B and other.
·
Follow-up on outstanding accounts to ensure no loss of revenue
and secure method of payment for upcoming reservations.
·
Maintain the efficiency of departure by checking all guests'
folios to ensure accuracy of charges.
·
Manage costs effectively by minimizing and controlling expenses.
·
Manage and approve rebates, refunds and discounts where
applicable.
·
Maintain awareness of sales opportunities within the hotel,
maximizing revenue in an ethical and responsible manner, ensuring that guests
receive value for money and adhere to Hilton brand standards.
·
Adhere to the hotel's security and emergency policies and
procedures.
·
Carry out any other reasonable duties and responsibilities as
assigned.
·
The Management reserves the right to make changes to this job
description at its sole discretion and without advance notice.
·
Perform other duties as assigned by Managers
REQUIREMENTS
WHY YOU'LL BE A GREAT FIT
A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
· Able to read, write, speak and understand English to communicate effectively with guests and employees.
· Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
· Strong interpersonal skills to provide overall guest satisfaction.
· Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
· Thorough organization and supervisory skills.
· Proficient in accomplishing tasks.
· Able to work under pressure and deal with stressful situations during busy periods.
BENEFITS
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
• Competitive salary
• Insurance as labor law (apply from starting date)
• Heath Care Insurance (24/7)
• 12 - 14 Annual Leaves
• Working hours: 9 hours/ day, 2 days off per week
• Relocation, home leave ticket, repatriation allowances
• Accommodation, uniform, transportation, meals
• Service Charge
• Others benefits
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 11/7/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Chuyên viên Điều phối Kinh doanh (Sales Coordinator)
Địa điểm: Khác - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
The Sales
Coordinator implements all sales activities in his / her area of responsibility,
under the general guidance and supervision of the Director of Sales and Senior
Sales Managers, in coordination with the Director of Business Development.
What will I be doing? Position Summary
As the Sales Coordinator, you will be responsible for performing
the following tasks to the highest standards:
•
Complete the relevant Hilton University courses
promptly and pass the tests.
•
Maintain an efficient filing, tracing and
correspondence system for the division.
•
Ensure that all incoming correspondence is replied
within 24 hours and properly put on trace or file.
•
Handle the coordination of follow-up actions by Sales
& Marketing team members or other departments with relations to Sales.
•
Prepare and send out quotations or contracts to
travel agents and tour operators or related personnel.
•
Update and maintain an update mailing list, handling
and directing mail activities.
•
Administer and coordinate any sales activities.
•
Ensure that collaterals and promotional materials
are on hand at all times.
•
Responsible for internal communication such as departmental
briefings, liaison with other departments and team member relations.
•
Maintain the highest standards of professionalism, ethics
and attitude towards all hotel guests, clients, and team members.
•
Perform related duties and handle special projects
as assigned by the Director of Sales.
•
Attend daily departmental briefings and discussions.
•
Issue communications and information regarding sales.
•
Enhance and promote effective response to customer needs.
•
Enhance teamwork among colleagues for effective
performance, demonstrating honesty, care and non-discrimination in all
relationships, establishing effective team member relations.
•
Inform clients of current rates, tour operators on outlet promotions as well as any
changes in rates by letters, fax and telephone calls.
•
Maintain high level of exposure for the hotel in
major market areas through telephone calls, fax, contacts and written
communication to represent the hotel.
•
Assist the Sales Manager and Sales Executive in conducting
hotel inspections for all walk-ins, meeting groups and contracted clients.
•
Inform customers promptly about all changes in hotel
information.
•
Conduct the site inspections and introduce the hotel to customers.
•
Establish an understanding and comply with the hotel Standard Procedure
Policy (SOP).
•
Prepare weekly, monthly, quarterly and annual reports as required.
•
Liaise closely with other departments within the hotel to ensure
efficient and regular communication of sales activities.
•
Assist sales team by managing schedules, delivering & receiving important
documents, and communicating relevant information.
•
Engage with other sales members to conduct internet research on market/ industry
trends and events.
•
Manage the stationery and ensure the quantity is sufficient for the
operation of Commercial department every month.
•
Carry out any other reasonable duties and
responsibilities as assigned.
•
The Management reserves the right to make changes
to this job description at its sole discretion and without advance notice.
REQUIREMENTS
What are we looking for?
A Sales Coordinator serving
Hilton Brands is always working on behalf of our Guests and working with other
Team Members. To successfully fill this role, you should maintain the attitude,
behaviours, skills, and values that follow:
•
College or University graduate.
•
Minimum 1 year of experience in a similar capacity
with international chain hotels.
•
Excellent command of written and spoken English and
Vietnamese to meet business needs.
•
Good communication and presentation skills.
•
Able to work under pressure and deal with stressful
situations during busy periods.
•
Have hotel working experience and is a good team
player.
•
Very familiar with local market and good at
marketing trend analysis.
BENEFITS
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
• Competitive salary
• Insurance as labor law (apply from starting date)
• Heath Care Insurance (24/7)
• 12 - 14 Annual Leaves
• Working hours: 9 hours/ day, 2 days off per week
• Relocation, home leave ticket, repatriation allowances
• Accommodation, uniform, transportation, meals
• Service Charge
• Others benefits
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 11/7/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Thông tin chung
- Thu nhập: Từ 1 Triệu - Dưới 4 Triệu VNĐ / Tháng
