Mô tả công việc
Job Summary:
This role has main responsibilities that lead team to achieve monthly required target which effectively contribute to Shinhan Finance's (SVFC) bounce rate expectation and comply with SVFC core values. Ensure Predue team that s/he directly manage is smoothly run time to time.
Key Roles & Responsibilities:
1. The Employee's main job responsibilities and duties include, but are not limited to duties as set forth
as below:
Lead, organize and supervise the team's activities to ensure team/ staffs meet all Pre-due
targets.
Ensure daily assignments are done within the specified time: account allocation to staffs
based on risk segmentation and staff capability then release report to team on time
Set, track, and evaluate team and staff performance, including call productivity, contact rate,
PTP rate, kept PTP rate, recovery amt, and portfolios improvement
Closely monitor portfolio performance indicator, including paid rate, successful contact rate,
PTP and broken PTP trend
Monitor call quality, communication tone, and messaging content to prevent regulatory
breaches, customer un-satisfaction.
Regularly generate and update Paid/RF status, productivity report and sent back result to
respective staff for further follow up any other tasks
2. Demonstrate strong understanding of end to end credit card operations, including transaction posting,
statement cycle, billing information, late fees, and penalty charge in system
3. Identify operation gaps or system issues impacting performance effectiveness and coordinate with
relevant teams for resolution
4. Provide an excellent training and monitoring for team members to bring them a soonest catch up on
daily work with acceptance service level. Performed phone monitoring and random call audits to ensure
staff meet QA criteria
5. Provide hands-on support on handling complex, high risk or sensitive delinquent cases and complain
handling
6. Participate and contribute to team meetings, training courses, and quality workshops.
7. Support Team Head in recruitment process
8. Handle and solve all related queries, requests, and tickets. Promptly and accurately reply tickets to
related departments within TAT requirement
9. Perform excellent administrative tasks (if any), team's equipment management, document
arrangement, and maintaining a clean and enjoyable working environment
10. Others task which are assigned by Bounce Rate Management leaders
Yêu cầu
1. Qualification: College, University graduated is preferable. Probably in Economics, Finance or Banking
2. Work Experience: Experience as Pre-due Team Leader (Card), Team Leader Collection (B0, B1)
3. Knowledge
Computer literature (advanced of Excel, Word)
Basic English (reading, writing)
4. Skills
Team management skill
Good at excel skill, careful, detail oriented
Motivated and proactive
Careful, patient, willing to do style of work
Keenness character
Quyền lợi
1. Colleagues:
• Friendly and dynamic working environment
2. Annual leave:
• 14 - 20 Days of annual leave
• 3 days of sick leave with pay
• Get 1 additional annual leave for each 5 full years of service
3. Benefits:
• Competitive salary
• Attractive Bonus
• Guaranteed 13th month salary
• Annual salary review
• 100% probation salary
• Premium health insurance for employees and dependents
• Annual health check
4. Other extras:
• Company trip
• Engagement and outdoor Quarterly/Yearly Employee Recognition
• Long service award: 5 years, 10 years, 15 years activities (birthday, football, charity etc.)
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:30 đến 18:00)
Thông tin chung
- Thu nhập: 600 - 1,000 USD
Nơi làm việc
- - Hồ Chí Minh: Pico Plaza, 20 Cộng Hòa, Phường Bảy Hiền (quận Tân Bình cũ)
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 19/06/2026
