Process Management (QA)

POSTED AT [protected info]:19:37
Process Management (QA)
Department
CX
Location
Hanoi
Employment type
Full-time
Work experience
Experienced, Expert, Senior, Specialist
End date
Application until 31/12/2026
Non-tech
Overview
Viettel Cyber Security (VCS) is a leading cyber security firm, dedicated to protecting digital infrastructures worldwide while conducting in depth research and analysis for security solutions. Leveraging 100% in house development, VCS offers a comprehensive range of cutting-edge cyber security solutions, protecting governments, financial institutions, large corporations and SMEs against sophisticated cyber threats in the digital age.
VCS is internationally recognized for its Champion titles at Pwn2Own 2023 & 2024, consistent Top 5 global rankings, the discovery of400+ zero-day vulnerabilities, and multiple prestigious honors, including Gold - Best Cyber Security Company in Asia.
Responsibilities
Process management includes the following activities: developing and managing the process framework, monitoring, auditing, and directing process improvements. Specifically:
Developing and updating the Company's process framework in alignment with the APQC international standard.
Reviewing, analyzing, and optimizing the process framework to ensure logic, systematic structure, simplicity, and ease of implementation.
Formulating quarterly process management plans (covering issuance, auditing, improvement, digitization, and automation) in alignment with the Group's strategic objectives and process management framework; monitoring and directing the implementation of these plans.
Advising business units on process workflows, digitization, and automation.
Supporting process design, implementation, training, and communication activities within business units.
Appraising processes subject to approval at the business unit level.
Managing and updating issued process documentation on management and knowledge-sharing platforms.
Monitoring and evaluating process KPI performance and auditing process compliance within business units.
Consolidating and analyzing process monitoring results; preparing periodic quarterly reports for the Board of Management and the Group's functional divisions, or ad-hoc reports as requested.
Researching, defining requirements for, and implementing digital transformation within process management activities.
Qualifications
Requirements
Minimum of 3 years of experience in Process Management, Quality Assurance (QA), or Internal Auditing
Experience in a B2B environment or a technology-related field
Proficiency in using Bizagi (or similar process modeling software)
Ability to develop AI skills (preferred)
Understanding of enterprise operational management platforms/systems (preferred)
Internal auditor certification or ISO training certification
Strong writing and documentation skills
Basic English proficiency (TOEIC score of 500+)
Open-minded, systematic, and logical mindset with a focus on continuous improvement
Ability to work effectively under tight deadlines
Data-driven and digital transformation mindset
Bachelor's degree or higher in Economics, Quality Management, Information Technology, or related fields
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Key Performance Indicators (KPIs)
Percentage of customer-facing core processes and support processes audited according to plan
Process digitization rate
Process automation rate
Completion rate of operational improvement initiatives
Timely submission of reports to the Group and the Board of Management
Benefits & perks
Competitive annual total income package
Annual salary review in March.
Premium health and personal accident insurance
Annual health check-up
Special support for female employees during maternity leave.
Awards recognizing performance and timely outstanding contributions
100% sponsorship for in-depth international professional certification based on position (in case of unsuccessful attempt, don't worry, VCS will support 50% of the exam fee), special bonuses for employees achieving international professional certifications
Continuous investment in the latest and most up-to-date learning materials in the field of Information Security from leading global vendors and institutes
100% of employees are provided with an Udemy eLearning account - learn anytime, anywhere
Free participation in professional knowledge sharing programs and seminars from leading domestic and international speakers
Opportunity to work with diverse domestic and international clients
Working in a Grade A office - Landmark 72 building with a green space complex and a private area for gym and entertainment (billiards, PES, café, reading, Pingpong)
30-minute relaxation daily with Happy hours (4:00 PM - 4:30 PM)
Sports activities: Swimming, Pickleball, Billiards, Poker, PES, etc.
Twelve (12) days of annual leave according to Labor Law, three (3) days of company vacation and one (1) traditional holiday on 22/12.
Personal birthday celebrations: Gifts and birthday cake from the Company
Gift and participation in company events: Quarterly team building activities, monthly birthday celebrations, Year End Party, vacations, International Women's Day (March 8th), Vietnamese Women's Day (October 20th) (female employees receive 1⁄2 day off), Viettel Group birthday on June 1st, etc
Care parents and children of employees on special occasions.
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Agree to Personal Data Protection Policy In accordance with the provisions of the Law on Protection of Personal Data No. 91/2025/QH15 dated June 26, 2025, by checking the boxes below, the Candidate confirms that they have read, understood, and agree to allow Viettel Cyber Security One Member Limited Liability Company (VCS) to process their personal data for each specific purpose stated below. If the Candidate does not agree, we regret that we cannot process the application. The Candidate may withdraw their consent at any time through Customer Service channels, including the hotline +84 382 360 360 or email [protected info].
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