Mô tả công việc
What You Will Do
Product development & enhancement
• Understand customer needs, market trends and competitors for credit cards / unsecured loans.
• Conduct user research (interviews, surveys, usability testing,...) to:
• Explore customer needs, behaviors and pain points across journeys;
• Validate product ideas, features and process changes before/after launch.
• Design and enhancement of product features, pricing, fees, limits, benefits and policies.
• Design and enhance core product features for credit cards / unsecured loans, including pricing & interest structure, fees, credit limits, tenure, repayment options, rewards & cashback mechanics, installment programs, promotions and key product policies.
• Develop and optimize cross-sell features and add-on products (e.g. installment plans, insurance add-ons, top-up loans, bundled offers with other bank products/partners) to increase customer engagement, deepen product usage and maximize portfolio profitability.
• Design and run A/B tests on pricing, benefits, bundles and offers to identify the best-performing propositions for each target segment.
Portfolio & performance management
• Monitor key KPIs: application, approval, activation, utilization, revenue, profitability.
• Work with Data & Finance to analyze portfolio performance and propose improvements and experiments.
Customer journey & process optimization
• Map and improve end-to-end customer journeys: acquisition, onboarding, usage, repayment, service, retention.
• Ensure products and processes comply with internal policies and regulations.
Yêu cầu
• 2+ years working with credit card or unsecured lending products in Banking, Fintech or Consumer Finance.
• Experience in product management, business analysis or portfolio management.
• Good understanding of:
• Basic credit products & P&L drivers (revenue, cost, risk);
• Key product metrics: approval rate, utilization, delinquency, CLTV
• Able to use AI tools (e.g. ChatGPT, copilots, AI analytics/content tools) to:
• Support analysis, documentation, and market/competitor research
• Draft and refine product materials (BRD, FAQs, training, internal comms);
• Automate repetitive tasks to increase productivity.
• Knows how to validate and adjust AI outputs using business logic and data.
• Strong ownership, detail-oriented, and execution-focused.
• Fast learner, eager to understand customers, products and regulations.
• Able to structure problems, think logically and propose practical solutions.
• Good communication and collaboration with cross-functional teams.
• Positive, resilient, willing to handle ambiguity and pressure.
• Native Vietnamese speaker with good English (especially reading & writing).
Quyền lợi
Thưởng
Competitive compensation package, including 13th-month salary and performance bonuses
Chăm sóc sức khoẻ
Comprehensive health care coverage for you and your dependents
Nghỉ phép có lương
Generous leave policies, including annual leave, sick leave, and flexible work hours
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Thông tin khác
NGÀY ĐĂNG
16/12/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > Quản Lý Dự Án Công Nghệ
KỸ NĂNG
Business Analysis, Communication, ESS Tools, Portfolio Management, Product Management
LĨNH VỰC
Tài Chính
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Người Việt Nam
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Thông tin chung
Nơi làm việc
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 16/01/2026
