Product Manager (AI QA/QC Systems)

We are building an AI-driven collections platform that enhances efficiency and compliance, helping financial institutions modernize debt recovery operations in a scalable and responsible way.
You'll join the team behind Collin-a generative AI product designed to transform how collections teams engage with customers. Collin enables unscripted, human-like collection conversations while maintaining robust compliance controls, and is engineered for large-scale deployment. By leveraging AI, Collin helps organizations run more personalized engagement strategies, improve recovery outcomes, and strengthen customer relationships.
How you will make an impact in this role
In this role, you will fundamentally transform how we evaluate and improve conversational experiences by building an automated AI QA/QC platform that measures conversational quality and conversion outcomes at scale. You will define what "good conversation" means in partnership with Product and Design, translate that intent into scoring frameworks and executable evaluation logic with Data Science and Engineering, and replace subjective reviews and fragmented metrics with reliable signals teams can trust. By shipping evaluation systems that work in real production environments, you will create a scalable feedback loop that continuously surfaces what works, what doesn't, and why-enabling faster iteration, more consistent quality, and measurable gains in both user experience and business performance as conversational volume and complexity continue to grow.
What you will do
- Ship and scale an automated, AI-assisted QA / QC platform for conversational experience and conversion evaluation.
- Define conversational quality and conversion success in measurable, operational terms.
- Translate experience principles and performance goals into executable evaluation logic.
- Replace manual conversation reviews with automated, repeatable assessment pipelines.
- Own metrics for experience quality, conversion performance, and evaluation reliability.
- Ensure QA outputs are actionable and trusted by product, operations, and growth teams.