Product Support Specialist

On Tap are an international ecommerce software system integrator. We specialise in providing best-in-class support and development services to online merchants using the Magento, Shopify, BigCommerce, WooCommerce, Prestashop, OpenCart, OrorCommerce and Akeneo platforms.

We have an opening for a Product Support Specialist offering a great opportunity to develop and progress within the company.

You will be responsible for delivering client satisfaction and account profitability for our existing customers as well as working with prospects to identify their goals to tailor a solution that best meets their needs. Ideal candidates will have strong customer service experience and a keen interest in ecommerce technology. You will confidently adopt new software platforms used and be a strong communicator. You will help to ensure that standards are met generally across the business and be an ambassador internally and externally for the company.

This is an exciting opportunity to join a growing company in a phenomenally successful growth industry. You will benefit from excellent training and career progression opportunities.

RESPONSIBILITIES:

DESIRED EXPERIENCE:

QUALITIES:

LOCATION:

This role is based in the EU, and we have a "work from anywhere" policy. This means you can work from our offices, your own home or any other location that you want. However, this is for a EU based person.

SALARY:

Dependent upon experience.

PLEASE NOTE: