Product Support Specialist

On Tap

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 27/09/2021

Chi tiết công việc
Giới thiệu công ty

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On Tap are an international ecommerce software system integrator. We specialise in providing best-in-class support and development services to online merchants using the Magento, Shopify, BigCommerce, WooCommerce, Prestashop, OpenCart, OrorCommerce and Akeneo platforms.

We have an opening for a Product Support Specialist offering a great opportunity to develop and progress within the company.

You will be responsible for delivering client satisfaction and account profitability for our existing customers as well as working with prospects to identify their goals to tailor a solution that best meets their needs. Ideal candidates will have strong customer service experience and a keen interest in ecommerce technology. You will confidently adopt new software platforms used and be a strong communicator. You will help to ensure that standards are met generally across the business and be an ambassador internally and externally for the company.

This is an exciting opportunity to join a growing company in a phenomenally successful growth industry. You will benefit from excellent training and career progression opportunities.

RESPONSIBILITIES:

Working in a team of product managers providing day-to-day 1st and 2nd line support
Troubleshooting and triaging customer issues
Specifying and scheduling work to the development team
Uncovering new requirements that can improve the products
Product testing to ensure that no bugs are present
Ensuring only work of the utmost quality is submitted to clients
Writing ongoing product documentation
Live chat with customers

DESIRED EXPERIENCE:

Ecommerce experience with products related to e-commerce platforms.
Working as part of a team
Use of industry standard tools G Suite, Jira, Slack, Kanban boards
Support desk experience
Experience working with remote development teams

QUALITIES:

A personable and professional personality that will allow you to build client rapport
Excellent communicator, impeccable spoken and written English
Self-confidence, initiative and personal organisation
Strong work ethic
Analytical and methodical approach to problem-solving
Hunger for continued learning
Someone who thrives in a very process-driven environment

LOCATION:

This role is based in the EU, and we have a "work from anywhere" policy. This means you can work from our offices, your own home or any other location that you want. However, this is for a EU based person.

SALARY:

Dependent upon experience.

PLEASE NOTE: