Production and Material Planner

HARTING Technology Group is a German industrial technology corporation, founded in 1945, and today stands as one of the world's leading providers of industrial connectivity solutions. With more than 6,200 employees working across 43 sales companies, 14 production facilities, and 6 R&D sites worldwide, HARTING delivers advanced technologies that enable the reliable transmission of data, signals, and power across diverse industrial sectors.
In Vietnam, we have a production facility located in Hai Phong (former Hai Duong) and a R&D Center in Hanoi.
Now we offer you an opportunity to become a Production and Material Planner of HARTING VN
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Functional objectives
- Ensure the Department KPIs are fulfilling the targets.
- Focus on the customer demands/expectations during daily business.
- Present the customer demands/expectations in the Operations area.
Is responsible for:
- Processing and following up customer orders in terms of confirmation, improvement or necessary reschedule.
- Handling customer escalation ZREQ, e-mail in timely manner, keeping close communication with customer for daily operation, sending proactive SC-Info and following it up until close.
- Processing production planning by considering customer's requested date, material availability & production capacity.
- Processing and following up production order in terms of confirmation, improvement or necessary reschedule.
- Maintaining and updating MRP relevant material master data and keeping lead time up-to-date.
- Monitoring backlog like Sales Order backlog, Purchase Order backlog and Production Order backlog on daily basis and update system in timely manner.
- Execution of escalations to improve delivery date and quantity from internal and external supplier, if necessary, arranging fast delivery after got approval.
- Reviewing safety stock level and forecast with Demand Planner on regular basis, executing safety stock fulfillment.
- Regular reviewing of stock/requirement planning and implementation of optimizing actions, guided by exception message.
- Arrangements of payments to suppliers.
- Following up customer complaints, arranging return shipment, issuing credit note or arranging replacement to customer based on comments from Q-engineer or Logistics team. Following up vendor complaints, contacting with vendor for replacement, credit note or others.