Production Manager

Key objectives:
The ideal candidate will lead the production operation with full strategic and operational accountability, ensuring best-in-class jewelry manufacturing, cost efficiency, on-time delivery, and superior quality aligned with Pandora Production Vietnam's goals. He/She will foster strong stakeholder collaboration, drive innovation and customer centricity, and build a high-performing, trust-based leadership team while strengthening the local talent pipeline and engagement.
Key duties:
Strategy & Manufacturing Setup
- Build and lead production teams for factory setup, including organizational design, capability development, and operational readiness
- Implement scalable production concepts and ensure smooth ramp-up to meet operational KPIs
- Translate PPV manufacturing strategy into actionable production plans, capacity models, and execution priorities
- Own short- to mid-term production performance while building long-term manufacturing capability
Operations & Performance Management
- Lead daily production operations across FE manufacturing processes, ensuring stable execution across all shifts
- Drive end-to-end performance in line with Pandora KPIs
- Optimize allocation of manpower, equipment, materials, and methods
- Establish robust performance reviews, deviation management, corrective action systems, and escalation mechanisms
Process & Technical Excellence
- Govern manufacturing processes through standardization, parameter control, SOPs, and control plans
- Apply PFMEA, SPC, and structured problem-solving methodologies
- Lead root cause analysis for complex production issues using Lean, Six Sigma, and data-driven approaches
- Oversee new equipment commissioning, process validation, pilot-to-mass production scale-up, and handover
- Ensure consistency of processes, controls, and performance across units and shifts
Continuous Improvement & Innovation
- Drive initiatives to increase productivity and capacity utilization, reduce defects and lead time, and improve process stability
- Partner with Engineering and PEX on automation, digitalization, tooling optimization, and industrial engineering improvements
- Capture and deploy best practices across plants and functions
Cross-Functional & Stakeholder Collaboration
- Align with Planning & Scheduling on load planning, capacity balancing, and prioritization
- Collaborate with Quality and Engineering to resolve technical and systemic issues
- Partner with Finance to optimize cost performance and working capital
- Ensure ERP/MES systems effectively support production planning, execution, and reporting
- Maintain strong closed-loop communication between shop floor and management teams
People Leadership & Capability Building
- Develop strong production leadership teams with clear accountability and succession planning
- Build technical capability through structured training, coaching, and on-the-job development
- Foster a culture of ownership, discipline, collaboration, continuous improvement, and safety