Professional Customer Services

Department: Cargo Division

Report to: Cargo Manager

Number : 2

Job Overview

The Cargo Sales Executive shall work with appointed Airlines (CMA CMG Airline, Star lux -JX, Royal Brunei - BI, Finnair - AY...) to introduce the cargo product in the market as a GSA of appointed Airline and maintain sales and high standard of service to customers, control of cargo operations, recommend, implement, and effectively control pricing.



Job Description:

1. Manage the day-to-day relationship of client-servicing with customers to support revenue generation

2. Provide sales and customer service in all customer touch points so as to drive revenue and regular business

3. Maintain and assist the Company to procure high yield cargo transportation service sales from all forwarders/agents.

4. Build close, strong relationships with all customers, agents, and service providers.

5. Implement customer service procedures to ensure customer satisfaction.

6. To Assist the Sale Manager to negotiate and execute sales contracts as required

7. To ensure accurate and timely data entry into the Company's operating system.

8. To interact with customers, arranging their international shipments, meeting customer service standards and KPI's.

9. Provide timely shipment status updates to customers

10. To coordinate with headquarter office in implementing the works and respond to emails in a timely manner.

11. To report sales activity to the immediate supervisor on daily basis.