Project Coordinator (Softines/Hardlines) - Thu Duc, HCMC

Mô tả Công việc
1. Sample Management & Project Intake
Receive, check, and validate softlines (Textile, Apparel, Footwear) / hardlines (Furniture, Toys, Hardware) samples against client test request forms (TRF).
Review testing protocols and requirements based on specific buyer brands or international standards.
Register, log in, process test assignment, and enter samples according to buyer protocol/customer requirements into internal systems such as LIMS, Bluecore, etc.
2. Project Coordination & Timeline Tracking
Coordinate daily workflow between customer service, physical/chemical testing labs, and technical report writers.
Monitor Turnaround Time (TAT) proactively to ensure testing milestones are met without delays.
Troubleshoot operational bottlenecks in the testing process and expedite urgent client requests.
3. Client Services & Technical Support
Serve as the primary point of contact for local and international buyers/retailers regarding their testing projects.
Explain technical test results, failure analysis, and regulatory compliance requirements to non-technical clients.
Report control in internal systems (LIMS, Bluecore, etc.), as well as review, draft, and issue final testing reports.
4. Data & Compliance Management
Maintain systematic and accurate archives of project files, test data, and client correspondence.
Ensure all coordination activities align with laboratory quality management systems (e.g., ISO 17025).
Assist management in tracking Key Performance Indicators (KPIs) and preparing client performance reviews