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Mô tả công việc
• Manage customer onboarding projects, ensuring a smooth and successful implementation of Qarma's solutions. A key part of this is understanding the customer's business process and match that with the Qarma solution.
• Provide product support to customers, addressing their queries and concerns in a timely manner.
• Maintain daily contact with customers, understanding their requirements, and aligning our solution to their specific needs. Yes, you will be going onsite with customers. This is not just a desktop role.
• Drive and maintain customer success initiatives, including onboarding, training, and ongoing support, to maximize customer satisfaction, adoption, and retention.
• Conduct product training sessions for customers both online and on site, ensuring they are equipped with the necessary knowledge to effectively utilize Qarma.
• Collaborate closely with cross-functional teams, including sales, product development, and customer support, to align project requirements, deliverables, and timelines.
Yêu cầu
• Experience from international company involved in supply chain, quality assurance, production or sourcing.
• Min 3 years of experience in customer success or project management roles.
• Fluent in English and Vietnamese, both verbal and written.
• A strong project manager - you run at high speed and enjoy having many projects underway communicating with a broad network of people internally and externally.
• Exceptional problem-solving and analytical skills, with a keen attention to detail.
• Self-motivated and proactive, with a strong sense of accountability and ownership.
BENEFITS:
- Qarma offers a competitive salary and benefits package. Our team consists of 30 colleagues located in Denmark and Asia.
You will be part of a close-knit team that values teamwork, mutual support, and a positive work atmosphere. We celebrate achievements together and encourage each other to succeed.
- As a growing company, we provide opportunities for career advancement and personal growth. Your hard work and achievements will be acknowledged and rewarded as you progress in your career with Qarma.
Quyền lợi
13 months salary
Internal training
Provide laptop for working
Thông tin khác
Ngày Đăng Tuyển
31/07/2023
Cấp Bậc
Trưởng phòng
Ngành Nghề
Kiến trúc/Thiết kế nội thất , Dịch vụ khách hàng, Dệt may/Da giày
Lĩnh vực
Phần Mềm CNTT/Dịch vụ Phần mềm
Kỹ Năng
Problem Solving, English, Analytical Skill, Project Management, Customer Management
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
Thông tin chung
- Ngày hết hạn: 30/08/2023
- Thu nhập: Thương lượng
