[PSC] Export Operations Executive / Chuyên viên Vận hành Xuất khẩu

Mô tả Công việc
Role Overview
We are looking for a detail-oriented and proactive EXPORT OPERATIONS EXECUTIVE to join our Operations team. You will be responsible for coordinating end-to-end export shipments - from production planning and shipping line bookings to documentation and customer communication. This role sits at the intersection of logistics, trade, and customer service, requiring someone who can juggle multiple shipments simultaneously, stay calm under pressure, and resolve issues swiftly and independently.
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Key Responsibilities
Shipment Coordination & Planning
- Coordinate with suppliers and factories to confirm loading plans and issue shipping instructions aligned with contract requirements.
- Develop and manage export schedules, ensuring cargo is planned, sequenced, and executed accurately and on time.
- Arrange bookings with shipping lines and manage space allocation to meet delivery commitments.
Logistics & Third-Party Management
- Liaise with freight forwarders, trucking companies, and insurance providers to ensure smooth cargo movement.
- Coordinate port activities and inland transportation in compliance with export regulations.
- Monitor shipment progress and proactively flag and resolve delays or disruptions.
Documentation & Compliance
- Understand the basic set of documents, including booking confirmation, packing list, certificate of origin, bill of lading, and customs declaration.
- Ensure that the documents are accurate, complete, and submitted on time as required by the client and regulatory authorities.
Customer & Partner Communication
- Serve as the primary operations point of contact for customers regarding shipment status, scheduling, and issue resolution.
- Handle complaints and claims related to shipments promptly and professionally.
- Maintain strong working relationships with shipping lines, forwarders, insurance companies, and overseas partners.
Administrative & Systems
- Track costs, invoices, and operational expenses accurately.
- Maintain organized records for all shipments and update internal systems consistently.
- Work across multiple files and customer accounts simultaneously while maintaining accuracy.