QA and Co-Manufacturing Manager

Position Overview:
The Quality Assurance and Co-Manufacturing Manager is responsible for implementing quality assurance strategies, managing co-manufacturing partnerships, and ensuring compliance with regulatory standards throughout the supply chain. This position also oversees the registration and quality control of owned products (Tearoma Tea and The Coffee House) and imported goods.
Key responsibilities:
1. Product Registration and Compliance:
• Manage the end-to-end registration process for owned products (Tearoma Tea and The Coffee House) and imported products, ensuring timely approvals and adherence to local regulatory requirements.
• Ensure imported products meet local regulatory and quality standards.
2. Co-Manufacturing Partnership Management:
• Collaborate with co-manufacturers to maintain consistent product quality for owned brands (Tearoma Tea and The Coffee House).
• Monitor and control production losses, ensuring cost efficiencies and minimizing waste.
3. Quality Assurance Leadership:
• Lead company-wide quality assurance initiatives across production, supply chain, ensuring adherence to strict food safety standards and robust quality practices.
4. Consumer Complaint Management:
• Receive, investigate, and resolve consumer complaints regarding product quality, ensuring timely and effective responses to maintain brand trust and satisfaction.
• Collaborate with internal teams and suppliers to identify root causes and implement corrective actions to prevent recurring issues.