QA Manager - Metro Health

Job purpose
Provide leadership direction to ensure compliance with all applicable Client requirements, regional guidelines and government regulations involving product quality and product label.
Responsibilities
A. Quality Standards and Policy
To be responsible for the quality system in complying with Quality standards and policies as required by Clients, Government agencies, international certificate body and other applicable entities
Co-ordinate and provide instructions concerned department as well as QA at site level for the implementation of the company quality standards and policies.
Contribute actively to the improvement of the company Quality system
B. Quality System and Procedures
Co-ordinate the product recall processes requested by the Client or Animal health department
Ensure that all current approved procedures are in Operations and at the designated area.
Manage change control and evaluation for all sits of Metro Health
Management of controlled documents
C. Quality Audits
Coordinate with internal department to prepare for CSC documents for submission to Animal health department (Cuc Thu Y)
Coordinate with internal department for External audit teams and follow up on actions/findings/issues as required
Monitor CAPA results promptly
D. Customer Complaint Management for Quality related
Manage Client complaint in relation to Quality, together with resources to ensure timely response to the quality complaints, adverse Event reporting to Clients in timely manner
Initial necessary investigation if required to find root cause of Customer/Client quality relations complaints and work with related department to develop appropriate CAPA for further improvements
Monitor the complaint turn around time to ensure related KPIs achieve