QA Manager

Forix is a dynamic and innovative company committed to delivering top-quality products and services to our clients in the U.S. We are seeking a QA Manager to lead, develop, and elevate our Quality Assurance team and processes across multiple eCommerce projects. This role is responsible for driving a strong QA culture, ensuring testing excellence, standardizing workflows, and fostering collaboration among QA, PM, and Development teams to deliver high-quality, reliable digital solutions.

JOB DESCRIPTIONS

1.Build and Elevate QA Mindset & Testing Quality

• Foster a strong QA mindset centered on ownership, user empathy, and proactive issue identification.
• Train and mentor QAs to enhance testing skills in areas such as UI/UX validation, functional accuracy, data integrity, and performance validation.
• Review test results and bug reports to ensure completeness, accuracy, and compliance with requirements.
• Conduct pre-UAT audits to minimize client-discovered issues and improve release confidence.

2. Standardize QA Framework and Processes

• Develop and maintain standardized QA checklists, templates, and workflows for various platforms and project types.
• Ensure testing consistency, efficiency, and thoroughness across all projects.
• Streamline collaboration and communication between QA, PM, and Development teams to improve clarity of scope, expectations, and handoffs.

3. Strengthen Team Management and Performance Accountability

• Monitor key QA performance metrics, including bug detection rates, missed issues, testing quality, and turnaround time.
• Identify areas for improvement and implement mentoring or development plans for underperforming team members.
• Raise performance or capability concerns to management when necessary.
• Support recruitment, onboarding, training, and skill assessment of QA team members.

4. Optimize Resource Utilization

• Regularly review QA workload distribution across teams to identify potential over- or under-utilization.
• Collaborate with PMs to adjust assignments and ensure balanced workloads.
• Escalate resource or workload concerns that may impact quality to management.

5. Improve Cross-Team Collaboration and Quality Alignment

• Participate in planning or design handoff sessions to clarify requirements and identify risks early.
• Serve as the primary point of contact for QA-related escalations and facilitate issue resolution with PMs and Developers.
• Promote transparent communication and alignment on quality expectations across all teams.

6. Continuous Improvement and Knowledge Development

• Prepare QA summary reports to highlight testing trends, recurring issues, and improvement initiatives.
• Lead QA postmortems to identify lessons learned and refine QA practices.
• Develop and maintain a QA knowledge base including best practices, guides, and process documentation.
• Drive continuous improvement of QA maturity, tools, and documentation standards.

• 5+ years of experience in Quality Assurance, with at least 2 years in a management or leadership role.
• Strong understanding of QA methodologies, testing types, and tools for web/eCommerce environments.
• Proven experience in process improvement, team leadership, and cross-functional collaboration.
• Excellent analytical, organizational and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Fluency in English

• High, competitive base salary
• 13th month salary
• Monday-Friday work week (9AM-6PM)
• Ongoing education and training opportunities
• Monthly team building events
• Annual company retreat
• Personal Healthcare Insurance
• Annual Healthcare Checkup
• 15 days leave per year
• Christmas Holiday
• Daily tea, snack, and fruit breaks

For more information about us, please visit our website at [protected info]