Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Quality control
Create and update QA scoresheet.
Be in charge of providing the key technical supports that related to product.
Conduct QA checking and analyze the QA result for Training/coaching purpose, ensure that any information will be transferred correctly to customers by Call center agents.
Be responsible for dealing with customer's requests and find the best solutions to provide for Call center agents to answer customers.
Training / Coaching
Create training/coaching materials as requested
Update training/coaching materials according to latest SOP announced by Client
Make periodic training/coaching plans
Conduct training newbie and current agents, ensure well-qualified advices on products/service.
Create the internal handling procedures for agent and project development purposes
Do other tasks as assigned by Manager (depending on the situation of workload from time to time)
WORKING HOURS: 8 hours/day in rotating shifts from 8 AM to 8 PM
LOCATION: 123 Tan Thang, Ward Son Ky, Tan Phu Dist, HCMC
Yêu cầu
At least 1 year experience in training, quality evaluation
Have good knowledge and acumen in work as well as work well under high pressure.
Good at listening, ready for learning new things, giving the solutions for problems, creative in solving with difficult issues, meticulous in working.
Good at job arrangement and management.
Training, presentation and communication skills.
English skill is an advantage
Proficient in Microsoft office, Excel and Power point skills from basic to advance.
Quyền lợi
14 days of leave/year.
13th month salary and periodic salary increase.
Participating in social insurance and health insurance with a full salary.
Health care (Bao Viet) insurance package.
Periodic health examination.
The Trade Union, travel, party and enjoy holidays, Tet, joys, birthdays...
Thông tin khác
TP.HCM, 123 Tân Thắng, Phường Sơn Kỳ,, Tân Phú
Thông tin chung
- Ngày hết hạn: 28/02/2025
- Thu nhập: 9 - 12 triệu
