QA/ QC Manager

1. JOB DESCRIPTION
• Develop and manage the internal quality management system in accordance with international standards such as ISO 9001, OEKO-TEX, and especially REACH and RSL (Restricted Substance List) as required by major clients like IKEA.
• Establish quality inspection standards and procedures at all stages: incoming raw materials, in-process production, and finished goods, to ensure product quality meets technical requirements and customer orders.
• Implement AQL (Acceptable Quality Level) inspection programs to define acceptable defect rates for export goods.
• Coordinate the resolution of issues arising during production, including detecting quality defects, proposing corrective actions and process improvements directly on the production line, and monitoring the effectiveness of those improvements.
• Manage and control chemical usage in the factory in compliance with REACH and RSL requirements, ensuring that no banned or restricted substances are used according to customer and legal regulations.
• Collaborate with customers and technical departments to assess product quality, receive feedback, resolve complaints, and implement appropriate corrective and preventive actions.
• Proactively propose preventive measures and process improvements to enhance product quality and minimize recurring defects.
• Monitor, evaluate, and analyze quality data, and provide sustainable improvement recommendations for the quality system.
• Deploy and maintain Total Quality Management (TQM) tools such as Kaizen, Lean, and Six Sigma to drive continuous improvement, reduce waste, and increase production efficiency.
• Prepare periodic quality reports, analyze the root causes of recurring issues, and propose thorough corrective actions.
• Train and develop the QA/QC team to improve awareness, technical competencies, and responsiveness to actual production incidents.