QA Supervisor

BASIC JOB PURPOSE: To ensure the Quality Management System of NATCO Vietnam is maintained and meets the standard requirements by assisting the Quality Assurance Manager.
KEY RESULT AREAS (KRAs) :
1. SAFETY & HEALTH
1.1. Activities:
Be a member of the 5S/HSE committee
Ensure all safety appliances are available and utilized by operators.
Ensure all safety equipment is in good working order.
Conduct a safety audit and spot check.
1.2. Key Performance Indicators (KPI's):
To maintain a safe working environment in the office and factory.
1.3. Measures:
Audit results.
2. QUALITY INSPECTION
2.1 Activities:
Conduct R&D Tests and quality checks for critical/new jobs at the required interval.
Communicate quickly and accurately any deviation or off-standard to the Production Manager and take remedial actions.
Verify Certificate of Analysis (CoA) before goods release (if required).
To authorize the acceptance, release, and rejection of raw materials and finished goods from In-House and subcontractors or Suppliers in local and overseas sources.
Conduct internal verification for measuring devices, i.e., Crock Test, Washing [protected info] NATco protocol
Ensure timely calibration of measuring devices by coordinating with external parties
Check and approve the standard folder.
Conduct printing validation according to the customer's requirements.
2.2. Key Performance Indicators (KPIs):
Adherence to all relevant Quality procedures.
3. QUALITY MANAGEMENT SYSTEM
3.1 Activities:
3.1.1 Conduct supplier audit, technical evaluation, and annual vendor evaluation.
3.1.2 Set up an internal audit program and carry out an internal audit.
3.13 Attend external audit, i.e., customer audit and 3rd party certification audit, and follow up on non-conformance report.
3.1.4 Handle quality issues in response to internal rejection and external rejection, or customer complaints.
3.1.5 Ensure all obsolete items are destroyed under ISO/FSC Procedure and customer requirements promptly. Assist in collecting and installing quality data and monitoring Quality Improvement Targets.
3.1.6 Taking a lead to drive continuous end-to-end product development (External Embellishment) (EE) related to product quality improvements. (Heat transfer Labels, PFL /Woven/Hang tag, RFID, Paper packaging from internal and external (sub-contractor) production.
3.17 Working closely with various site operations and quality teams to engage their ownership and SOP execution compliance.
3.1.8 Analyzing all product quality performance trends and working out quality improvement plans to achieve quality metric targets.
3.1.9 Customer complaint cases with global functions and site operations to identify root cause, and driving follow-up improvement actions and preventive plans with the responsible parties
3.1.10 Global Scale project management, involving different countries or functions. Reporting line to the Regional General Manager based in Shanghai. Flexible global time of working requirements
3.2 Key Performance Indicators (KPIs):
Maintain a complete cycle of internal audit with all NCRs' satisfaction closed.
Quality data is updated in a timely.
Quality problem solving and improvement.
3.3 Measures:
Audit results of QMS/FSC/SMETA...
Submission of quality data is on time.
Number of quality complaint reductions
4. RECORD UPDATING AND KEEPING
Activities:
To maintain all relevant quality assurance records, including process inspection records, customer complaints, material defect reports, and other reports deemed necessary from time to time.
Handle change control of all controlled documents by updating records, seeking change control approval, and distributing revised copies and obsolete old copies.
Update and file relevant records.
Ensure the preparation of a complete set of standard folders for every 1st printed item and revise to a new copy for each change.
Ensure all internal NATco and external (subcontractor) quality management. No mix-up, shortage, correct artwork, correct printing.
Key Performance Indicators (KPIs):
To ensure the latest revised copy of the document is available for reference.
3. Measures:
Audit results on document control.
5. ENVIRONMENT
Activities:
To conduct a housekeeping audit and prepare an audit report.
Involved in 5'S Housekeeping project by identifying weak areas and proposing corrective actions.
Key Performance Indicators (KPI's):
To maintain a good 5S practice in the factory.
Measures:
GMP/ FSC/SMETA audit results.
Other additional responsibilities or requirements will be according to the instructions of the Regional General Manager or Country Manager.