Quality Assurance Engineer

* Quality Assurance Processes:
- Develop, implement, and maintain comprehensive quality assurance processes and standards for furniture products.
- Create and update quality control documentation, including inspection plans, testing procedures, and quality manuals.
* Root Cause Analysis and Corrective Actions:
- Investigate and analyze product defects and quality issues to determine root causes.
- Develop and implement corrective and preventive actions (CAP) to address and eliminate quality problems.
- Monitor the effectiveness of corrective actions and make adjustments as necessary
* Handling Customer Claims:
- Receive, investigate, and resolve claims from customers related to product quality issues.
- Communicate effectively with customers to address their concerns and provide timely solutions.
- Document all customer claims and track their resolution.
- Audit CAP and feedback result to customers
* Tracking Improvement and Documentation:
- Track quality improvement initiatives and document the results.
- Maintain detailed records of all quality control activities, corrective actions, and improvements.
- Prepare and present reports on quality metrics and improvement progress to management
* Collaboration with Production Teams:
- Work closely with manufacturing teams to ensure quality standards are integrated into production processes
- Provide technical guidance and support to production staff on quality-related issues
- Conduct training sessions for production teams on quality assurance best practices and procedures
* Supplier Quality Management:
- Collaborate with suppliers to resolve quality issues and improve overall product quality
- Conduct supplier audits and inspections to ensure compliance with quality standards and specifications
- Evaluate and monitor the quality performance of suppliers and vendors
* Continuous Improvement:
- Stay updated on industry trends, new materials, and advancements in quality assurance practices
- Lead or participate in continuous improvement initiatives and projects, such as Lean Manufacturing and Six Sigma
- Identify opportunities for process improvements to enhance product quality and reduce defects
* Quality Metrics and Reporting:
- Develop and track key quality metrics to measure and analyze product quality performance.
- Prepare detailed quality reports for management, highlighting key findings, trends, and areas for improvement.
- Present quality data and findings to stakeholders and recommend actionable solutions
* BENEFITS:
- 13th month salary and bonus based on company revenue and many other attractive bonuses.
- Provide full equipment to serve the job
- Shuttle bus from Binh Duong - HCM to Long An