Quality Assurance Specialist

General Description:
The Quality Assurance Specialist is responsible for utilizing quality expertise to ensure warehouse compliance with customer and company standards. This role focuses on developing and sustaining site quality standards, quality programs, associated training programs and systems, and quality culture initiatives across assigned sites.
The role also supports continuous improvement initiatives, audit readiness, operational quality enhancement, and the development of quality assurance capabilities through training, coaching, and collaboration with warehouse operations teams.
Responsibilities:
- Support Quality Strategy projects and initiatives across assigned sites.
- Develop and sustain assigned Site Quality Standards, self-assessments, associated training programs and systems.
- Respond to customer and internal quality-related queries and requirements.
- Promote and instill a strong quality culture across warehouse operations.
- Develop and sustain quality programs to enhance operational quality, including but not limited to:
5S enhancement programs
FMEA for process risk identification and mitigation
A3 problem-solving initiatives and other continuous improvement activities
- Collaborate with departments to develop and execute training matrices in a timely manner.
- Coordinate and conduct necessary quality-related training programs for operations teams.
- Collaborate with the People & Organization (P&O) team to strengthen Train-the-Trainer (TTT) capabilities with the necessary skill sets.
- Support problem and issue investigations, root cause analysis (RCA), and corrective and preventive actions (CAPA) from a quality perspective.
- Plan and conduct regular audits and inspections to ensure compliance with regulatory requirements and internal standards.
- Coordinate with operations teams to prepare for internal and external audits.
- Analyze quality and operational data, identify trends, and define focus areas for continuous improvement.
- Maintain and manage quality documentation, compliance status, and training status records.
- Support operations management in preparation for RBA and ISO audits.
- Provide technical guidance, coaching, and mentoring to warehouse supervisors and trainers on quality assurance practices and standards.
- Develop and enhance quality reports, dashboards, and tracking tools to improve operational visibility and support continuous improvement initiatives.
- Perform other related duties and responsibilities as assigned by the direct manager.