Quality Control Intern

Easia Travel CO., LTD

Địa điểm làm việc: Hà Nội

Hết hạn: 30/11/2024

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Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

VIETNAM - Hanoi - Quality Control Intern (Italian Speaking)

Job title: Quality Control Intern (Italian Expat)
Job function: All Jobs

Location: Vietnam
Experience level: Having experience is an advantage

Salary: Negotiate
Expire date: 11-05-2025

JOB DESCRIPTION

1. Main tasks:

Receive all required information and conduct a quality control report

Quality call: contact with traveler on spot via phone to get feedback (for Italian & English market)
Receive issues reports and client feedback from the Sales Department
Receive feedback form and issues report from the Operation Department
Receive the inspection report from the Product and Operation Departments
Record received data
Conduct immediate quality control report and send to related departments to resolve urgent issues
Conduct monthly and annual quality control report and send it to related departments.

Provide Quality Control for the Operation Department (including guides)

Coordinate with Operation Department to supervise guide assignment list and create guide loyalty program using results of quality control report and feedback forms

Provide Quality Control for the Sales Department

Support the Sales Team Leader to improve production knowledge / training to the Sales Department in Vietnam and improve communication and understanding of all market expectations

Provide Quality Control for the Product Department

Coordinate with the Product Department in Vietnam and SDM of all markets to improve existing products and create new products for important existing clients or new clients

Provide Quality Control for the Marketing Department

Coordinate with the Marketing Department and BDM (Business Development Manager) of all markets for dedicated marketing materials: blog, newsletter, B2B content review, webinar training, product presentation, etc.

Provide Quality Control for the Contracting Department

Coordinate with the Contracting Department of all markets to upgrade the quality of suppliers

2. Other tasks:

Interview new Italian speaking guides and staff, according to Operation Manger and HR's request
Review and translate template messages to travelers or program texts to Italian and English, according to Operation Manger, Sales, and Production's request.
Participate in inspection trips if required.
Other tasks if required

JOB REQUIREMENTS

1. Competency

Fluent in Italian & English language
Good knowledge of tourism field, including hotel and tourism management
Good analytical and problem-solving skills and strong decision-making skills
Good communication skills
Good computer skills (Excel, Word, and Outlook)
Good planning and organisational skills to balance and prioritise work
Self-motivated to learn new concepts and participate in new projects
Characteristics: pleasant personality, positive attitude, open-minded, honest, active and decisive

2. Education

University: Bachelor's in Hotel Management/Tourism/Foreign Languages or other related fields

3. Internship period

6 months, start from the beginning of May

WHAT WE OFFER

HOW TO APPLY

Do you believe that you could make a difference at Easia Travel? Please send a cover letter and CV to Human Resource Department

apply now

APPLY FOR THIS JOB

Thông tin chung

Ngày hết hạn: 30/11/2024
Thu nhập: Thỏa thuận

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