Mô tả công việc
- Supervise the daily work of the sales Quality Control team, ensuring timelines and quality standards are met.
- Assign tasks and monitor the productivity of each team member.
- Support the handling of complex cases that require reassessment or exceed the authority of sales Quality Control staff.
- Ensure that evaluations and inspections comply with established quality procedures and standards.
- Conduct cross-checks and verify QC results to ensure accuracy and objectivity.
- Track common and critical errors and propose corrective actions.
- Provide guidance on operations and update sales Quality Control staff on new procedures and standards.
- Train new personnel and support the development of the Quality Control team's capabilities.
- Periodically evaluate the performance and professional attitude of Quality Control staff.
- Consolidate and analyze quality control data on a daily, weekly, and monthly basis.
- Prepare reports on errors, violations, and propose process improvements.
- Compile statistics on error rates by team, product, or service.
- Perform other tasks as assigned by direct management.
- Support related departments with information within the scope of the Quality Control team, with the approval of the Head of Litigation Dept.
Yêu cầu
• Bachelor's degree or higher.
• Knowledge/experience (at least 3 years) in customer service and quality monitoring at a Call Center/financial organization.
• Preference given to candidates with experience in appraisal, debt collection, or
telesales.
• Proficient in office computer applications.
• Strong listening and analytical skills.
• Detail-oriented, honest, and careful.
• Ability to work both independently and as part of a team.
• Communicate effectively with departments.
• Open and friendly personality.
• Good moral character.
Quyền lợi
Thưởng
Attractive packages with 13th salary year-end bonus and a week trip to Korea in order to recognize all your good performance and effort at MAFC.
Chăm sóc sức khoẻ
Annual health check, company events.
Annual healthcare insurance package from senior level and above.
Nghỉ phép có lương
12 days annual leave & 03 days summer leave
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Thông tin khác
NGÀY ĐĂNG
27/07/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Pháp Lý > Luật Tài Chính Ngân Hàng Thương mại
KỸ NĂNG
Litigation, Quality Control, Sales
LĨNH VỰC
Tài Chính
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Người Việt Nam
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Thông tin chung
Nơi làm việc
- 196 Hoang Dieu, Khanh Hoi Ward, Ho Chi Minh City
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 26/08/2026
