Quality Improvement Manager

GENERAL JOB FUNCTION
ScanCom Vietnam has an opportunity for a Quality Improvement Manager (QIM) as part of our Quality Assurance Division. This position will be responsible for cross functional quality improvement activities, product/process risk assessment (DFMEA/PFMEA), feedbacks to customer claims, counter sample approval, internal compliance audit for product and critical processes.
RESPONSIBILITIES AND DUTIES
- Read and fully understand the technical drawing, customers' requirements on product quality standard, ScanCom Quality Handbook, ScanCom SOP, Work Instructions, Claim Database System.
- Represent QA in DFMEA and PFMEA activities for new and existing designs and processes.
- Review necessary documentations to upgrade the product status code in the system so that it can be officially verified and approved for mass production.
- Participate in product quality review meeting with customers when needed
- Review and approve counter sample used for reference in mass production and final control, and samples for sealing/sales meeting.
- Make a plan for randomly testing products from mass production, follow up with Test Center, Technical Department on the test result and initiate CAPA if any failure is discovered.
- Make a plan for random audit on critical processes to identify the need for preventive and corrective actions on production shop floors and follow up on implementation.
- Raise CAPA reports for customer complaints and manage the process of identifying the root cause of failure, implementing corrective action/preventive action and verifying effectiveness within agreed timelines
- Give feedback to customer complaints within agreed timelines
- Facilitate and maintain records of all internal and external communications relevant to assigned projects including meeting minutes
- Prepare weekly/monthly report to superior for assigned tasks
- Implement other works as requested by superior and commit to take actions with agreed timelines
WORKING RELATIONSHIPS
Internal Relationship:
- Cooperate with Sales, Technical and Production on CAPA work for customer complaints.
- Work closely with all departments in SCVN for identification of actions for quality improvement.
- Communicate directly to QA Senior Manager on the daily job, on assigned projects and basic reports
External Relationship:
- Contract Manufacturers
• According to instructions from superior in each special projects
- Customer and Suppliers
• According to instructions from superior in each special projects
REPORTING RELATIONSHIPS
Superior:
- QA Senior Manager.
Subordinate:
- Shall be assigned depending on the need of projects