Quality Manager

COMPANY PROFILE
Nam Viet Packaging is a leading metal packaging company in Vietnam, with more than 25 years of experience in the industry. The company serves some of the best local and international brands, and has always been praised by the partners for its quality products, exceptional services and customer-driven mentality.
Currently operating with 5 factories in Ho Chi Minh City, Dong Nai, Binh Phuoc, Ha Noi, the company offers a range of different packaging catered for food items (infant formula, dry nuts, cooking oil), industrial products (paint, adhesives, chemicals), fancy boxes, biscuit cans, along with metal printing service.
RESPONSIBILITIES The Quality Manager is accountable for quality across every site, from incoming materials to finished goods: the quality management system and its certificates, quality control, the laboratory, and customer and supplier quality. Most of the work is at Long Thanh (Dong Nai) and Ho Chi Minh City, with time at the other sites. This is a hands-on role: you will spend most of your time on the shop floor with your team, not in an office.
1. Quality Assurance & Food Safety
Establish, deploy and maintain the management systems: ISO 9001, ISO 14001, ISO 22000 / FSSC 22000, GMP, 5S, SMETA and EcoVadis.
Keep all certifications valid, and keep the sites ready for customer and certification audits at any time.
Run the internal audit programme, host customer audits, lead supplier audits, and close every finding on time.
Run food safety for food-contact packaging: the hazard analysis and HACCP plan, and the prerequisite programmes for hygiene, pest control, foreign-matter control and chemical storage.
Keep products compliant with food-contact regulations: Vietnamese regulations, EU regulations and the US FDA, with a declaration of compliance and migration test reports for every food-contact product.
Turn each customer's specifications and requirements into internal standards, and keep them current at every site.
Control documents: one current version of every specification, information sheet and work instruction, consistent at every site.
Control changes: no change to a material, supplier, ink, coating or process without quality approval, and the customer's where the customer requires it.
Keep traceability from each tinplate and ink lot to customer delivery, and test it with a mock recall every year.
Write and implement the quality standards, procedures and work instructions (SOPs, WIs, QC standards) for every production stage.
Build the yearly quality plan from the company's business plan, and lead the management review.
Track new industry and legal standards and apply the changes as needed.
2. Quality Control: Incoming, In-Process and Final
Set specifications and acceptance standards for every critical input: tinplate and TFS, printing inks, internal and external coatings, solvents and surface treatment chemicals.
Inspect every incoming lot against its standard and the supplier's certificate of analysis, and quarantine what fails.
Evaluate, approve and monitor suppliers with a quality scorecard; raise claims for defective material with Purchasing, and drive supplier corrective action through CAPA.
Define control plans, sampling plans and inspection frequencies for coating, offset printing on metal and can making, for every line and every shift.
Approve the first piece at every setup and job change, on the press and on the can line, before the run starts.
Catch defects at the stage that makes them: print and coating defects at the press and the oven, not at cutting; weld, seam and leak defects on the can line, not at the customer.
Control print colour by spectrophotometer against approved Pantone and CMYK standards and the customer's approved sample.
Inspect and release finished goods against the customer's specification, with packing, labelling and lot identification checked, and issue certificates of analysis where the customer requires them.
Accept or reject incoming materials, and hold, release or reject work in process and finished goods.
Decide what happens to non-conforming product: sort, rework, scrap, or a concession with the customer's written approval.
Stop a line when a defect puts food safety or a customer requirement at risk.
Inspect customer returns and confirm the cause before a claim is accepted.
Apply one quality standard at every site, and keep QC on every shift, so what gets inspected does not depend on who is absent.
3. Laboratory, Testing & Calibration
Manage the QA/QC laboratory and its test methods: adhesion, hardness, gloss, film thickness, chemical and heat resistance, organoleptic testing for food-contact packaging, salt spray, and formability.
Keep every measuring instrument in the company calibrated, on a calibration register.
Analyse QC data with control charts, Pareto and Cpk/Pp, and act on the trends.
4. Complaints, Non-conformances & Continuous Improvement
Investigate customer complaints with 8D, 5 Whys and fishbone, down to the coating, printing or forming root cause.
Lead root-cause analysis and corrective and preventive action (CAPA) on customer complaints and internal non-conformances, and make sure each one is closed and does not recur.
Put a cost on every customer complaint and internal non-conformance, with Finance.
Drive Kaizen and PDCA toward zero defects.
Work with the technical team and Production on new products, new material trials and process validation.
Design validation plans for new products: mechanical, chemical and food-safety tests.
5. Quality Data, Reporting & Budget
Build quality data that is accurate, on time and trusted: inspection and non-conformance records kept in the company's shared system.
Report quality results daily, weekly and monthly: defect rate, scrap rate, customer complaint ratio, cost of poor quality, Cpk for critical parameters (coating thickness, colour deviation, can dimensions), NC and CAPA status, and audit results.
Prepare and manage the QA/QC and laboratory budget.
Propose investment in testing equipment, inspection tools and quality management software.
6. Team Development
Give every supervisor clear authority and clear KPIs, and review their performance regularly.
Build the team at every level: develop QC staff into supervisors, and hire from outside where a role needs it.
Maintain a development and succession plan for key positions, carry it out and review it regularly.
Develop a deputy who can stand in for you.
Build the team's technical skill in metal printing, coating and can making.
Train operations teams, from production to sales, in defect recognition, QC instruments and test methods, and root-cause analysis.
Build a culture of quality discipline, accountability and continuous improvement.
YOUR FIRST 12 MONTHS
Alongside the priorities you agree with us, Nam Viet Packaging expects to see:
Written acceptance standards for tinplate and the other critical inputs, applied at goods receipt.
A control plan and first-piece approval in use on every line at every site.
More defects caught inside the factory than by customers, at every site.
Fewer customer complaints. Internal non-conformances keep being reported, and are costed and closed more thoroughly and promptly, with their root causes removed.
A calibration register covering every measuring instrument in use.
Certifications kept through re-certification, and every customer audit answered with its findings closed.
One quality standard applied at every site.
Quality data that management trusts and uses to make decisions.
A stronger QA/QC team, with supervisors who run their own shifts, and development and succession plans for key positions carried out and reviewed on a regular rhythm.
REQUIREMENTS
Bachelor's degree or above, preferably in Engineering, Chemistry, Materials or Food Technology.
Over 7 years of experience in quality, including at least 3 years leading a QA/QC team in manufacturing.
Experience in metal packaging, metal decorating or can making, with coating, offset printing on metal or forming, is an advantage.
Has personally built a quality management or inspection system in a factory.
Has passed customer and certification audits for food, dairy or FMCG brands.
Has run incoming, in-process and final inspection with control plans, sampling plans and first-piece approval.
Experience with food-contact packaging or materials, including HACCP, traceability and recall.
A hands-on leader who is at home on the shop floor, with a proven record of building teams and developing people into leadership roles.
Knows the instruments and test methods for coated and printed metal: thickness gauges, adhesion testers, spectrophotometers.
A proven record of quality improvement programmes (TPM, Six Sigma, Kaizen).
Six Sigma Green or Black Belt, or a quality auditor certification, is a strong plus.
Strong analytical and problem-solving skills.
Works well across departments and can handle several priorities at once.
Integrity, and the confidence to raise a problem.
Detail-oriented with a continuous improvement mindset.
Ability to communicate effectively in English.
Willing to travel between sites (mainly Dong Nai and Ho Chi Minh City).
BENEFITS
Competitive compensation package.
Career advancement opportunities for outstanding performers.
Dynamic, progressive working environment with exposure to both domestic and international partners.
Company shuttle bus from Ho Chi Minh City.
JOIN US IF YOU
Want to build a quality system that the shop floor runs on every day.
Believe in data and are willing to build it from the floor up.
Refuse to ship a defect you know about, whatever the pressure.
Can turn international technical standards into practical instructions for the shop floor.
See developing people as a long-term investment, and are willing to build the succession pipeline that lets a company grow.