Mô tả công việc
Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Immediately updating serious cases/inconstant situations.
Ensuring a high level of customer service and a positive guest experience.
Proactively updating information/knowledge about customer service.
* INCOME
Average Income: 10.000.000 - 12.000.000 vnd/month.
Base Salary: 7.500.000 vnd/month.
Meal allowance: 500.000 vnd/month.
Night shift allowance: 30% base salary.
Complexity allowance: 1.000.000 vnd/month (valid after passing 2-month probation).
Monthly KPI incentive: 900.000 - 1.200.000 vnd/month.
100% salary in 2-month probation time.
WORK SCHEDULE
5 days/week (any 2 days off).
Shift: Rotate 24/7 (according to the arrangement of the team leader).
Rotating shifts: 9 hours/shift/month (including 1.5 hour rest).
Yêu cầu
Graduated from High school or equivalent academic level
Fluency in English (Speaking, listening, writing, and reading) - working 100% English
Quyền lợi
Join the insurance regimes according to the provisions of the Labor Law.
Accident insurance 24/7.
14 days of leave/year.
13th Monthly Salary.
Annual Health Checkup.
Working in a dynamic, professional environment with many opportunities for advancement
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Nhân viên
Học vấn
Trung học phổ thông
Kinh nghiệm
1 - 2 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Tư vấn dịch vụ khách hàng
,
Dịch vụ khách hàng
,
Du lịch
Thông tin chung
- Thu nhập: 10 triệu - 12 triệu