Receive information, provide consultation, support, and respond to Users' inquiries regarding related issues.
Record User complaints and handle them in accordance with established procedures.
Flexibly use available tools and coordinate with relevant departments to resolve issues promptly and professionally.
Proactively contact Drivers/Restaurants via call when necessary.
Record and forward information to relevant departments to support
Shippers/Users/Merchants
Graduated from High school or equivalent academic level.
Strong Korean communication skills (verbal and written) - Topik 5 and above.
At least 6-month experience in Customer Service roles or any relevant ones.
Have sales mindset and customer oriented with experience in text chat/email customer service.