Quản Lý Điểm Bán/Nhà Hàng (Unit Manager)

Production:
Ensure company high hygiene standard by following Kitchen SOPs.
Strictly follow Front of House SOPs and reach the "delivery time per order" KPIs.
Follow receipt cards to ensure the quality and consistency of each dishes delivered.
Always be up to date with the Menu of our restaurants.
Plan on weekly basis the volume of products to be pre-prepared (pasta, dough, sauce, etc..).
During rush hours act as front of house staff.
Make proposition to complete and improve SOPs, Kitchen Book
People:
Managing the planning and shift of the team as per SOPs
Manage conflict between team members to reach our retention target and keep high employee engagement.
Provide evaluation of the team when requested by HQ and support people growth.
Drive by example, be a leader that support the team they need.
Provide training to ensure the team to be able to follow SOPs.
Report negative behavior to HQ and suggest action plan.
Follow the employee 365 on-boarding checklist.
Be pro-active and work closely with HR on sourcing and interviewing profile.
Responsible of recruiting and building the UNIT team
Escalate down communication from HQ to Unit team members
Procurement:
Follow procurement SOPs and tools.
Avoid "out of stock" situation and follow PO process with HQ to ensure constant supply (food, packaging, utilities) for the unit to run smoothly.
Report maintenance and/or non-food purchase request directly to HQ.
Assist on finding suppliers to be sourced locally.
Customer Satisfaction:
Ensure good rating across all our restaurants of the UNIT to reach 4.8 stars and above.
Manage customers complaints received through different channels
Provide suggestions for increasing revenue and optimizing the working process for the company
Admin:
Report monthly inventory of the Unit to HQ as per SOPs
Suggest improvement ideas and SOPs optimization.
Pre-opening: support on administrative task if required to open local unit.
Pre-opening: assist the Head of Operation and visit location as per technical requirement.
Prepare the related documentation for monthly KPIs
Follow daily inventory check list
In case of emergency or blocker, contact the head of operation for support.