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Mô tả công việc
DUTIES AND RESPONSIBILITIES:
GENERAL:
Guest service is the primary job function of the Manager
Daily coordination with Front and Back of the House restaurant operations
Position is required to be in Tap Room during peak hours to support and manage the team
Works closely together with the Kitchen Head to sustain quality, consistency and hygiene
standards
Ensure compliance with licensing, hygiene and health and safety legislation/guidelines
Implement policies and protocols that will maintain future Tap Room operations
Responsible for the PSBC Tap Rooms Standards being properly executed
Providing the PSBC service standards
Reviewing and responding to reviews within 24hrs, respond to other request of customer regarding events, bookings etc..
Making improvements to the running of taproom business and developing the restaurant
Handling administration and required paperwork
STAFF
Recruit & train new employees to the PSBC's standards
Train and supervise employees on proper customer service practices and knowledge of our
brand, beer & food
Organize bi-weekly review meetings and discuss ways to improve, write down points of action
and keep track of possible recurring issues
Appraise staff performance by evaluating regularly and provide feedback to improve productivity
Create staff schedules, organize cross trainings within the Tap Rooms
Achieve and maintain appropriate level of knowledge about Craft Beer
FINANCIAL
Maximize revenue and minimize expenses
Control operational costs and identify measures to cut waste
Oversee stock levels and create par levels
Be responsible for profit and loss (P&L) for the Tap Room and able to explain all financial
Report weekly, monthly and quarterly
EVENTS
Hosting, promoting and organizing scheduled events
Be responsible for coming up with new events
Ensuring that the right promotional materials are available per event
Provide feedback on events
Yêu cầu
REQUIREMENTS
Bachelor's Degree in Business, Management, or related field.
At least 3 years experience in the same position
Strong understanding of business management, financial, and leadership principles.
Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
Time and project management skills.
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
Commitment to providing exceptional service to customers and support to staff members.
Quyền lợi
13th month salary: According to the provisions of the Labor Law and Company Regulations.
Travel allowance and per diem: According to Company policy.
Insurance: Compulsory social insurance, health insurance and unemployment insurance are complied with Vietnamese Law. Besides, you are entitled to the Health Insurance package paid by the Company.
Holidays: You will have 10 days off and receive full salary according to Vietnam Labor Law.
Annual leave: You will have 12 annual leave days for 1 year and 12 months.
Company Travel: According to company policy.
Discount Policy: You will enjoy the Company's policies and benefits applicable to employees of Pasteur Street Craft Beer Restaurant Trading and Services Joint Stock Company (50% for drinks and 50% for food).
Bảo hiểm xã hội, Bảo hiểm sức khỏe, Bảo hiểm full lương, Khám sức khỏe định kỳ, Thưởng tháng 13, Thưởng hiệu quả làm việc
Thông tin khác
Thời gian làm việc
Làm theo ca 8 tiếng, ca linh động để hỗ trợ tốt nhất cho vận hành
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: 16 - 22 triệu
Nơi làm việc
- - Hà Nội: 122 Bùi Thị Xuân, Hai Bà Trưng
