Reception / Guest Service Supervisor

This position is responsible for managing the centre facility and monitoring the day-to-day operations in the centre. He/She is the in-charge in motivating the centre team members in performing to excellence according to Compass Offices service standards standard operating policies and processes while building up strong professional relationship with our clients.
This role will report to the Centre Manager and work closely together with the Sales team to maximize clients' satisfaction.
Key Responsibilities:
• Manage and maintain day-to-day operations and smoothness of the centre
• Ensure the presentation of the centre and teams are in accordance with Compass Offices standards & policies
• Ensure centre facilities are maintained in optimal standard
• Supervise, train and motivate the centre team in client service excellence
• Manage and handle client's complaints independently
• Manage and handle centre's payment collection
• Coordinate with various departments on project management
• Liaise with building management and vendors individually
• Escalation of issues in process, system, people etc
• Able to drive centre team's performance to achieve company's objectives and targets