Receptionist / Lễ Tân Tòa Nhà

Working location: Metropole Thủ Thiêm - Thu Duc City
Shift work: 6am-2pm; 2pm-10pm, 6 days/week
Meeting and greeting owners/ tenants/ visitors
Responding promptly and politely regarding all messages, requests, enquiries, complaints, deliveries etc. for owners, tenants and/or visitors & inform relevant departments and management office and follow up to ensure that these are resolved
To be kept up to date on all information in regards to services and facilities both inside lobby the property as well as the surrounding area and actively communicate such information to the residents/ tenants
Monitoring and control of building access in cooperation with Security Department
Constant lobby cleanliness and order
Greet callers with a cheerful and pleasant voice within three rings, answer directly or forward all external telephone calls according to company policies and procedures
Respond to emergency situations calmly and effectively, according to company guidelines; Be fully aware of the emergency procedure & the list of phone number to call
Limit visitors waiting in the Reception area to ensure that drivers, tradesmen, delivery personnel, friends of staff etc. are not permitted to remain in this area
Ensure to record specific details in the logbook for handovers; Updating resident list, tenant list, including temporary guests, etc.
Any further tasks necessary for the smooth operations of the Building