receptionist - Nhân Viên Lễ Tân

Always greet all guests in a friendly and professional manner and use guest's name at every opportunity
Cooperate with other colleagues to complete guest check-in procedures.
Complete guest checkin procedures
To register the guest, ensure that the necessary details are obtained, i.e name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
To allocate room according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid. Review the room rates, room location and types of room.
Keep properly the accounts of the guests for their expenses during their stay and charge them upon departure or any time they ask for it.
Handle every kind of request and complaints of the guests.
Use proper telephone etiquette.
Balance the cash, currency, credit cards received from the guest and hand them to the accounting department before ending of shift.
Make reports to the accounting department.
To do everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.
Check and prepare all the night reports and all necessary reports, forms required to carry out the daily operation.
Get information about the daily activities and meetings taking place in the hotel into a log book.
Report any unusual occurrences and request to Front Office Supervisor/Front Office Manager
To attend all briefings and meetings as requested and necessary.
To attend all training courses as requested and necessary.
Follow all safety and emergency procedures and how to act upon them (Risk Management)
Follow established standard operating procedures.
Give suggestions and comments to the direct superior.
Help to minimize wastage, neglect, breakage and mishandling of equipment and supplies.
Take full responsibility for tasks that have been assigned to her/him.
Control the hygiene and cleanliness of the work area, equipment and material.
Apply strictly all safety and hygiene policy, regulation and procedures of the hotel.
To constantly adhere to the grooming standards of hotel.
Perform other duties as maybe assigned.
The duties contained therein will be reviewed from time without prior notice.