Receptionist/ Nhân Viên Lễ Tân

-Welcome and greet guests
-Answer and direct incoming calls
-Make and confirm reservations for guests
-Ensure proper room allocation
-Register and check guests in
-Listen and respond to guest queries and requests both in-person and by phone
-Provide accurate information about local attractions and services
-Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
-Complete and maintain any incident reports, daily activity reports or other reports requested by management
-Manage conference room bookings and scheduling
-Close guest accounts and check guests out
-Process accurate payment of guest accounts
-Monitor visitors to the hotel
-Enforce rules and policies of the hotel
-Maintain a neat and orderly front desk and reception area
-Solving all guest's request, guest's complaint and report to Head of department.