Receptionist

KHÁCH SẠN NOVOTEL SAIGON CENTRE

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 24/12/2022

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

khách sạn

Mô tả công việc

Welcomes guests and takes care of them from their arrival through to departure
Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
Helps meet the department's quantitative targets through his/her sales efforts
Welcomes guests as soon as they arrive with due care and attention
Helps encourage customer loyalty by developing friendly, personalised relationships
Ensures that administrative procedures never take priority over guest relations
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks; provides a response as soon as possible
Conveys the brand and hotel image through his/her irreproachable attitude
Carries out all operations concerning guest arrival and departure in compliance with internal procedures
Informs guests about the formalities, any special conditions relating to their stay and the services available
Handles phone calls
Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
Ensures that all guest documentation is available and up-to-date
Depending on the type of hotel, may handle reservations outside the opening hours of the reservations department
Promotes the hotel's range of services in order to increase sales
Applies and actively supports the hotel's pricing policy in order to increase REVPAR
Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs
Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor hotels.
Respects procedures governing invoicing and cash operations
Manages the cash under his/her responsibility
May be asked to prepare and send reminder invoices to debtors
Ensures that the workplace remains clean and tidy
Knows and applies the hotel's security regulations (in case of fire etc)
Ensures the safety of people and property
Respects the hotel's commitments to the ""Environment Charter""(saving energy, recycling, sorting waste etc)

Yêu cầu

Vocational diploma or degree in hospitality - food & beverage and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills
Computer literate (Windows environment)
Fluent in the national language, business English
Good interpersonal skills, guest oriented and service minded
Team spirit
Good listening skills and ability to anticipate
Good presentation and confident speaking skills
Dynamic
Sales oriented

Quyền lợi

Basic salary + Service charge Parking Free Hotel Meal Hotel Uniform

Thông tin chung

Ngày hết hạn: 24/12/2022
Thu nhập: Thỏa thuận

Giới thiệu công ty

Công ty chưa cập nhật thông tin....

Quy mô công ty

Chưa rõ

Các thông tin được cung cấp chỉ nhằm mục đích cho người dùng tham khảo, JobOKO không đại diện và không có sự liên quan tới doanh nghiệp khách sạn novotel saigon centre trong các hoạt động tuyển dụng. Các thông tin bản quyền, nhãn hiệu hoặc bất kỳ quyền sở hữu trí tuệ nào liên quan đến nội dung, thương hiệu hay hình ảnh doanh nghiệp này không thuộc sở hữu của JobOKO.

Người dùng cần tự xác minh thông tin trước khi ứng tuyển, giao dịch hoặc đưa ra bất kỳ quyết định nào dựa trên các nội dung này.

Chia sẻ: