Mô tả công việc
* Operational Management
- Manage the daily operations of all recreation facilities and activities.
- Ensure all recreation areas are clean, safe, and well-maintained.
- Develop and implement engaging recreational programs for guests of all ages.
- Monitor guest satisfaction and continuously improve recreation services.
- Ensure compliance with health, safety, and hygiene standards.
* Guest Experience
- Create innovative activities and wellness programs that enhance guest engagement.
- Interact with guests to understand preferences and respond to feedback professionally.
- Handle guest inquiries, requests, and complaints efficiently.
- Promote recreation activities to increase participation and guest satisfaction.
* Team Leadership
- Recruit, train, schedule, and supervise recreation team members.
- Conduct regular training sessions to maintain service excellence and safety awareness.
- Evaluate staff performance and support professional development.
- Foster a positive and motivating team environment.
* Financial & Administrative Duties
- Prepare departmental budgets and control operational expenses.
- Monitor revenue opportunities through recreation programs and activities.
- Maintain inventory and ensure proper use of equipment and supplies.
- Prepare reports on activities, attendance, and performance metrics.
* Health & Safety
- Ensure all activities comply with safety regulations and risk management procedures.
- Conduct regular inspections of equipment and facilities.
- Maintain emergency response readiness and staff safety training.
Yêu cầu
- Bachelor's degree in Hospitality Management, Sports Management, Recreation, or related field preferred.
- Minimum 3-5 years of experience in recreation, leisure, or hospitality operations.
- Strong leadership and team management skills.
- Excellent communication and guest service skills.
- Ability to organize events and recreational programs creatively.
- Good problem-solving and organizational abilities.
- Fluent English communication skills preferred.
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Quản lý / Trưởng phòng
Học vấn
Cử nhân
Kinh nghiệm
2 - 5 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Nghệ thuật / Thiết kế / Giải trí
,
Dịch vụ khách hàng
Thông tin chung
Nơi làm việc
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 15/06/2026
In the historic Ha Long Bay, the first InterContinental seaside resort in Northern Vietnam, InterContinental Ha Long Resort & Residences, continues the legacy of the world's biggest luxury hotel family, which spans seven decades. Refresh your CV today and join our team to embrace your future...
Quy mô công ty
Từ 101 - 500 nhân viên