Regional IT Leader

Job purpose Summary:
Supports the SEA CIO in coordinating IT operations across countries, driving standardization, ensuring consistent implementation of IT policies, and maintaining stable and secure IT systems
Accountabilities and Responsibilities:
1. Regional IT Coordination & Governance
- Serve as the primary coordination point between the SEA CIO and Country IT teams across Southeast Asia, ensuring effective communication and alignment on regional priorities.
- Consolidate operational issues, business requirements, and technical challenges from each country, providing timely updates and recommendations to the SEA CIO.
- Monitor the implementation of regional IT standards, policies, initiatives and ensuring consistent execution across all countries.
2. Regional IT Operations & Service Support
- Oversee the day-to-day operation and performance of regional IT systems,
with particular support for Vietnam operations.
- Support Country IT in handling incidents that exceed the capabilities of local IT levels.
3. IT Policy Implementation & Compliance
- Deploy security policies (MFA, passwords, software licensing, device standards...).
- Monitor compliance across countries and provide guidance to Country IT teams to address gaps and improve adherence.
4. Regional IT Projects
- Participate in evaluating upgrade, update, and migration projects as approved by the CIO.
- Coordinate in the implementation of digitalization projects related to infrastructure and basic applications.
5. User training & support
- Participate organize IT training sessions: M365, security, device usage... as requested by the CIO.
- Support Country IT in improving operational skills.
6. Reporting & continuous improvement
- Provide periodic reports to the SEA CIO on operations, incidents, and compliance levels.
- Propose solutions to optimize IT operations