Regional QA Communication Manager

Gear Inc. is seeking a Regional QA Communication Manager for our Moderation team in the SEA region. Ideal candidates are well versed in fast-moving working environments and used to work with often last moment changes. Is connecting the dots, communicating between departments and figuring out details before anyone else your passion, then you are the perfect fit.



Responsibilities:

- Reporting on the quality of moderation work on large volumes of user-generated content through weekly, and monthly business reviews with our internal and client directors, heads of departments and CEOs.



- Advice on how to overcome challenges that may arise and follow up with the teams to ensure the challenges are taken care of.



- Increasing moderation quality and efficiency ensuring the highest quality standards and administration of the content audit process.



- Maintaining the internal moderation calendar for the relevant programmes.



- Ensuring that the external moderation deadlines and KPIs are met, and requisite material is provided.



- Maintaining and evaluating assessment procedures including internal and external moderation.



- Reviewing external moderation reports and ensuring that action is taken to address any concerns and/or recommendations included in the reports.



Benefits:



- Salary: Negotiable



- Attractive benefits, international, fun and professional working environment



- An open and honest culture where people are valued, treated fairly and trusted and empowered



- Fully covered international work trips



- Flexible working hours, we work 40 hours per week (Monday-Friday)



- 13th salary and additional bonus every year



- Lunch allowance



- Health Insurance package



- Paid leave, sick leave and personal leave



- Flexible work spots, offices all over SEA Asia (including Bali and Da Nang)