- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Answering questions about features, documenting any technical issues, and passing them on to the product team.
Creating support tickets for the team.
Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries.
Communicating with customers through various channels such as phone, email, social media, or ticket system.
Collecting customer information and analyzing customer needs to get insights into current/ future products or services.
Ensure customer satisfaction and provide professional customer support.
Build and maintain strong, long-lasting client relationships.
Develop trusted advisor relationships with key customers.
Creating support tickets for the team.
Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries.
Communicating with customers through various channels such as phone, email, social media, or ticket system.
Collecting customer information and analyzing customer needs to get insights into current/ future products or services.
Ensure customer satisfaction and provide professional customer support.
Build and maintain strong, long-lasting client relationships.
Develop trusted advisor relationships with key customers.
Yêu cầu
At least 1 year of experience in Customer Support.
Available to work from 8 PM to 0 AM (Monday -> Friday).
Candidates with flexible full-time job is a Priority to participate in training with the Xipat team.
Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to 5.5 or higher).
Proficient typist and easily adapts to new software applications.
Great attention to detail and accuracy.
Self-motivated individual who enjoys winning as a team.
Optimistic, enthusiastic, and people-centric focus.
Great problem-solving skills and ability to collaborate.
Onboard training requirement: 10 days in company 30 minutes weekly or bi-weekly to online training sessions, based on the team's requirements after finishing onboarding time.
The interview process consists of 3 rounds
+ Round 1: Writing test
+ Round 2: Case Study live chat with an agent
+ Round 3: Interview
Available to work from 8 PM to 0 AM (Monday -> Friday).
Candidates with flexible full-time job is a Priority to participate in training with the Xipat team.
Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to 5.5 or higher).
Proficient typist and easily adapts to new software applications.
Great attention to detail and accuracy.
Self-motivated individual who enjoys winning as a team.
Optimistic, enthusiastic, and people-centric focus.
Great problem-solving skills and ability to collaborate.
Onboard training requirement: 10 days in company 30 minutes weekly or bi-weekly to online training sessions, based on the team's requirements after finishing onboarding time.
The interview process consists of 3 rounds
+ Round 1: Writing test
+ Round 2: Case Study live chat with an agent
+ Round 3: Interview
Quyền lợi
Salary 5 NET - 7 NET.
Bonus: Review bonus, Feedback, Cross - upsell. Income up to 10 - 12 mil.
Bonus Holiday, Tet.
Bonus: Review bonus, Feedback, Cross - upsell. Income up to 10 - 12 mil.
Bonus Holiday, Tet.
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
1 năm
Số lượng tuyển
2 người
Hình thức làm việc
Bán thời gian
Giới tính
Không yêu cầu
Nhân viên
Kinh nghiệm
1 năm
Số lượng tuyển
2 người
Hình thức làm việc
Bán thời gian
Giới tính
Không yêu cầu
Thông tin chung
- Ngày hết hạn: 04/08/2024
- Thu nhập: 5 triệu - 7 triệu VND
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