Reservation Agent/ Nhân Viên Đặt Phòng

- Processing all reservation requests, changes, and cancellations received by phone, fax, or mail and identifying guest reservation needs and appropriate room type.
- Knows availability of room type and rate and explaining guarantee, special rate, and cancellation policies to callers.
- Apply sales techniques to maximize revenue and inputting and accessing data in reservation system.
- Well acknowledge of products, facilities, resort activities, special promotions and rate.
- Monitor and ensure that all guest information is input into the system accurately, completely and promptly.
- Ensure that all emails are answered within 24 hours
- Undertake any other duties arising as directed by Reservation Manager.