reservation agent/ Nhân viên đặt phòngSheraton Phu Quoc Long Beach Resort
Nơi làm việc: Kiên Giang
Ngành nghề: Quản trị kinh doanh, Tư vấn/ Chăm sóc khách hàng, Khách sạn - Nhà hàng, Bán hàng, Giao Dịch Khách Hàng, Kinh doanh, Lễ Tân, Dịch vụ
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 12/03/2024
Hạn nộp: 10/05/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Process incoming reservation requests from guests via phone, email, or online booking platforms, ensuring all necessary information is collected and accurately entered into the hotel's reservation system.
Provide detailed information to potential guests regarding room availability, rates, amenities, and hotel policies, helping them make informed decisions.
Upsell additional services and room upgrades by highlighting the benefits and features, aiming to enhance the guest's stay and increase hotel revenue.
Coordinate with the front desk and housekeeping departments to manage room inventory and ensure guest preferences and special requests are met, such as room location or early check-in.
Handle modifications, cancellations, and special requests to existing reservations, ensuring changes are accurately reflected in the system and communicated to relevant departments.
Calculate room rates and provide billing information, including explaining the breakdown of charges, discounts applied, and payment policies.
Resolve guest complaints related to reservations by offering satisfactory solutions, such as room changes, discounts, or complimentary services, to maintain high levels of customer satisfaction.
Compile and maintain records of reservation data, including occupancy statistics, cancellation rates, and revenue generated, for use in reports and analysis by management.
Provide detailed information to potential guests regarding room availability, rates, amenities, and hotel policies, helping them make informed decisions.
Upsell additional services and room upgrades by highlighting the benefits and features, aiming to enhance the guest's stay and increase hotel revenue.
Coordinate with the front desk and housekeeping departments to manage room inventory and ensure guest preferences and special requests are met, such as room location or early check-in.
Handle modifications, cancellations, and special requests to existing reservations, ensuring changes are accurately reflected in the system and communicated to relevant departments.
Calculate room rates and provide billing information, including explaining the breakdown of charges, discounts applied, and payment policies.
Resolve guest complaints related to reservations by offering satisfactory solutions, such as room changes, discounts, or complimentary services, to maintain high levels of customer satisfaction.
Compile and maintain records of reservation data, including occupancy statistics, cancellation rates, and revenue generated, for use in reports and analysis by management.
Yêu cầu công việc
Proficient in office information technology skills such as: Word, Excel, PowerPoint, OutLook.
Good English skills (specialized culinary vocabulary); Have knowledge and understanding of food, drinks as well as kitchen activities; Have skills in organizing, managing records and handling problems quickly...
High school diploma/G.E.D. equivalent.
At least 1 years of work experience in Hospitality Industry
Good English skills (specialized culinary vocabulary); Have knowledge and understanding of food, drinks as well as kitchen activities; Have skills in organizing, managing records and handling problems quickly...
High school diploma/G.E.D. equivalent.
At least 1 years of work experience in Hospitality Industry
Quyền lợi được hưởng
Competitive salary and benefits
Accommodation provided.
Duty Meal
Service Charge
Joined in the associate activities.
Joined in the Hotel's training and development programs.
Offered relocation, home leave allowance.
Comply with government Public Holidays.
Accommodation provided.
Duty Meal
Service Charge
Joined in the associate activities.
Joined in the Hotel's training and development programs.
Offered relocation, home leave allowance.
Comply with government Public Holidays.
Thông tin khác
Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Nhân viên
Cập nhật
11/[protected info]
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Nhân viên
Cập nhật
11/[protected info]
Nộp hồ sơ liên hệ
Nhân Sự
Sheraton Phu Quoc Long Beach Resort
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Vị trí reservation agent/ Nhân viên đặt phòng do công ty Sheraton Phu Quoc Long Beach Resort tuyển dụng tại Kiên Giang, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Reservation Agent/Nhân viên đặt phòng hoặc công ty Sheraton Phu Quoc Long Beach Resort ở các link phía trên
Giới thiệu công ty