Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
*Job Summary
Working as Reservation Agent in an International Property Management company. Reporting directly to Room Devision Manager.
*Key Responsibilities
- Receive and record new bookings
- Schedule housekeeping and communication with housekeeping to prepare rooms for check in and check out
- Prepare revenue report for owner
- Listing and maintaining stock to OTA and manage inventory
- Maintaining high level of service and customer satisfaction
- Answer and monitor guest reviews
- Take care of apartment guests' check in/out, reservations and follow up on guests' requests
- Communicate with owners of apartment for the short-term department performance related issues
- Answer guest calls and record details of each conversation for future follow-up
- Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues
- Report any accidents or injuries to senior management staff immediately
- Take initiative in maintaining the rooms inventory, follow up on lost and found and damage items
Yêu cầu
- With experience in hospitality in departments such as: Front Office or Reservation
- Bachelor's degree in related field from an accredited institution. Fresh Graduates accepted
- Experience of working on Airbnb platform and other OTAs is a plus
- Experience in hospitality business is a plus
- Ability to effectively communicate in English, additional language is a plus
- Strong interpersonal, negotiation and communication skills, for liaising with colleagues, customers and other stakeholders
- Experienced in team management
- Excellent communication, interpersonal and writing skills;
- Driven, competence, flexibility and a willingness to learn
- Excellent organizational and time management skills with the ability to multi-task
- Ability to fulfill tasks with minimum supervision; high level of self-motivation
- Result-oriented with ability to work effectively under pressure
- Creativity, imagination and the ability to use initiative
- Good teamwork, analytical and problem-solving skills
- Business-related awareness and a good knowledge of current affairs
- Applicants must work in shifts, shift 1: 8am-5pm, shift 2:1pm-10pm
Quyền lợi
Compensation according to the company's performance
15 days annual leave
Lunch and parking fee allowance
Thông tin chung
- Ngày hết hạn: 26/04/2019
- Thu nhập: Thỏa thuận
