Reservation Executive

Công ty TNHH Du lịch Trâu Việt Nam

Địa điểm làm việc: Hà Nội

Hết hạn: 08/11/2024

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thoả thuận

Loại hình: Toàn thời gian

Kinh nghiệm: 1 năm

thực phẩm

Mô tả công việc

To directly handle the logistics fulfilment
Consistently implement the company One-Best-Ways (OBWs) processes/procedures/systems across the accounts handled.
Effectively cooperate with OPS and Fleet, Product, Sales, Customer Experience and Suppliers for seamless daily operations and overall service improvements
Ensure all bookings, passenger details, logistic information, internal notes and supplier notes are updated on the reservations system in an accurate and timely manner
Handle and make reservations of accommodation, air ticket, train ticket, suppliers, restaurants, all services including in package (except tour guides)
Service all agent enquiries professionally and efficiently in a timely manner according to business expectations

Yêu cầu

A degree in tourism and hospitality is an advantage
Fluent in national local language and intermediate to advanced level of written and spoken English. An intermediate level Japanese will be an advantage.
Well-developed problem-solving skills
Customer centric with commitment to high standards of service delivery
High attention to detail and strong time/priority management skills
Able to work independently or in a team environment
Comfortable with a flexible rotating roster that may include late nights, weekends and early mornings
Ability to work with uncertainties/changing priorities and remain calm under pressure
Willing to travel on business when required
Personally aligned with Discova's company purpose and values
Proficient with Microsoft Office applications

Quyền lợi

Various leaves policy, include 14 annual leaves, 12 internal sick leaves, 1 birthday leave and 5 study leaves and 1 volunteer day.
100% salary and social insurance contribution in probation, private insurance after probation.
Have fun: At the heart of everything we do at Discova is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
Personal connections: We are a big business founded on personal relationships
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
Employee giving program
Office Environmental Program