Reservations Agent

InterContinental Hanoi Westlake

Địa điểm làm việc: Kiên Giang

Hết hạn: 26/01/2022

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
Promote the Hotel's (and ICHG generally) products and services
Maintain a high level of product and service knowledge about all ICHG Hotels in your region
Develop and maintain a regular pattern of sales calls
Prepare and execute action plans which increase reservation sales and associated business
Record and process reservations made by phone/fax/email
Accept wait list reservations
Process amendments to reservations such as extensions, early departures, etc
Manage "no show" reservations by investigation and recording of same
Record special billing arrangements for groups and conventions
Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
Maintain knowledge of special rates/ offers/ promotions
Monitor reservation levels and inform Managers of current and future occupancy rates
Prepare reports as requested (eg to travel agents, business houses etc)
Prepare reservation sales reports
Perform any other duties which may be assigned by the management from time to time.

Yêu cầu

Required Skills

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Problem solving and organizational abilities.
Proficient in the use of computer
Able to read and write English

Qualifications : High School or Vocational Certificate in Hotel Management, Business Administration, or related field.

Experience: 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience

Quyền lợi

Rest & Relaxation, Repatriation Allowance
Relocation and Home Leave allowance
Uniform, accommodation, transportation and meal are provided
International working environment
Health care insurance
24/7 accident insurance
Service charge as revenue

Thông tin chung

Ngày hết hạn: 26/01/2022
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

The InterContinental® Hanoi Westlake is located on the peaceful waters of the largest lake in the city and is adjacent to the famous 800-year-old Golden Lotus (Kim Lien) Pagoda. Ideally situated just minutes from the Old Quarter, the hotel offers a welcome haven from the bustling city center.

InterContinental® Hanoi Westlake is an iconic hotel in the heart of the vibrant district of Tay Ho, offering travelers luxurious guest rooms and bespoke Club InterContinental service. Experience...

Quy mô công ty

Từ 101 - 500 nhân viên

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