Reservations Manager

PREMIER RESIDENCES PHU QUOC EMERALD BAY (PRE-OPENING) TUYỂN DỤNG

Địa điểm làm việc: Toàn Quốc, Kiên Giang

Hết hạn: 23/06/2022

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Giới thiệu công ty

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Mô tả công việc

Reservations Responsibilities

Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
Ensure information provided to guests is accurate and individualized
Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge
Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
Assist in preparing daily, weekly and monthly reports
Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
Ensure smooth shift changes with proper pass-on to the next shift
Report any equipment failures/problems & repair requests to Maintenance Department
Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
Coordinate and communicate with all other departments to ensure a smooth operation

Team Management

Interview, select and recruit direct reports
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members' appearance, attitude and degree of professionalism
Prepare detailed induction programs for new employees
Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

Be aware of the hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the assigned by the Management

Yêu cầu

Knowledge and Experience

Diploma education
Minimum 1 year of experience in a similar capacity or minimum 3 years of experience in the area of guest services/tele-marketing
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint

Competencies

Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times

Quyền lợi

Dynamic, professional & open minded working environment.
Joining training courses according standard of AccorHotels.
Good salary, benefits and bonus.
Have annual physical examination.
Supporting shift meals at staff canteen

Thông tin khác

Địa điểm làm việc
➢ Toàn Quốc, Kiên Giang (Kiên Giang)

Thông tin chung

Ngày hết hạn: 23/06/2022
Thu nhập: Thỏa thuận

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Từ 101 - 500 nhân viên

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