Residence Butler

General
1. Perform the best ability to the guests
2. Perform a standard of personal grooming and hygiene meet those standard outlined by Amanoi resorts
3. Perform the best quality and service as Amanoi standard
4. Understand and adhere to Amanoi policies and procedures
5. Perform a courteous and professional service at all times
6. Adhere and follow to the concerned outlet service sequence and Standard Operational Procedure
7. Have the product and service knowledge to be able to respond on the guests' requests
Operational
1. Report upon the coming in the outlet to the butler supervisor
2. Anticipate the guests' needs by observing, asking or reading the profiles
3. Continuously notice of any information coming to the concerned outlet (e.g. memo)
4. Maintain the personal service to the guests by giving the details attention to the guests
5. Fulfill the guests' requests and liaise closely with butler supervisor or dept. heads
6. Assist the head butler or dept heads in filling related documents upon departmental issues or reports
7. Continuously maintain the cleanliness and maintenance in the assigned villa
8. Provide all preparation and mise un -place in the assigned villa before service time
9. Provide the correct and complete tools and equipment in the assigned villa in order to provide the outstanding level of service
10. Carefully do the job in order to minimize breakages and wastages.
11. Perform an up-selling procedures to maximize revenue
12. Assist the butler supervisor in doing monthly inventory in all the villas
13. Attend the briefing conducted by the butler supervisor or dept. heads
14. Attend the training or refreshment conducted by the butler supervisor or dept. heads
15. Maintain the communication with butler supervisor or dept. heads
16. Inform on any problems in their assigned villa to butler supervisor or dept. heads
17. Assist and perform any other duties directed by Butler supervisor or dept. heads