Resource Operations Director

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Direct Report: General Director / Deputy General Director - Traffic Alliance
Work Location: Vietcombank Tower, No. 5 Me Linh Square, Saigon Ward, Ho Chi Minh City
INTRODUCTION
Chicilon Media Group invites senior talent with extensive expertise in the Vietnamese KOL/KOC and Influencer ecosystem, MCN networks, and digital platform partnerships to apply for the position of Resource Operations Director - Traffic Alliance.
This role is responsible for establishing and managing the Resource Operations Department, which encompasses KOL/KOC management, MCN relationship development, digital platform alignment, and resource execution fulfillment.
The primary objective is to build a reliable, stable, and highly executable partner ecosystem that supports the Account team in business growth while guaranteeing smooth project delivery on schedule and within strict quality standards.
JOB DESCRIPTION
Team Leadership & Operational Governance: Build, train, and manage the KOL/KOC operational team; establish standard operating procedures (SOPs), KPIs, and performance benchmarks.
KOL/KOC & Influencer Network Management: Expand and oversee the Creator ecosystem; lead sourcing, qualification, negotiation, contracting, and relationship management.
MCN & Production Partnerships: Establish and maintain strategic ties with MCNs, talent agencies, and production houses; negotiate favorable pricing, SLA terms, and campaign resource allocation.
Digital Platform Liaison: Serve as primary liaison with social, advertising, and content platforms; stay current on platform policy updates, troubleshoot technical/account issues, and leverage platform support resources.
Database Architecture & Management: Build, update, and govern a transparent, accurate database of creators and vendors ready for fast deployment.
Pre-sales Solution Support: Recommend tailored creator mixes matching brand objectives; supply accurate rate cards, cost structures, and feasibility data for pre-sales proposals.
Execution & Commitment Assurance: Monitor creator fulfillment against contractual obligations; control timelines, content output quality, and resolve operational bottlenecks swiftly.
Procurement & Financial Settlement: Oversee media buying costs, resource expenditure, and vendor payment flows; collaborate with Finance to safeguard project gross margins.
Quality Control & Resource Optimization: Regularly evaluate partner performance, data authenticity, and delivery reliability; implement creator rating, filtering, and backup resource systems.