Restaurant Manager

• Interact with all customers in a professional manner and to feedback to supervisor on their comments.

• Interact with all customers in a professional manner and feed back to supervisor and floor staff on their comments

• Update oneself diligently through meetings, briefings, training on information, activities, promotions and to provide the customer with such information

• Update oneself diligently through meetings, briefings, training on information, activities, promotions and to provide the customer and floor staff with such information

• Accept and carry out directions from supervisors to anticipate, meet, exceed customers' needs.

• Accept and carry out directions from above management to anticipate, meet, exceed customers' needs.

• Prepare and set-up all equipment for the day's operations as specified by the shift and for any in-house activities upon customers' request or management instructions.

Prepare and set-up all equipment for the day's operations as specified by the shift and for any in-house activities upon customers' request or supervisor's instructions

• Ensure high level of cleanliness in the restaurant at all times.

• Adhere to all safety and hygiene procedures in handling all equipment, utensils and crockeries and to prevent from accidents and minimize breakages.

• Attend all training assigned to and assist with the training of new colleagues as and when scheduled.

• Develop choice work environment with co-colleagues from other departments.

• Checks the dining room before opening hours re: table setting, tableware, furniture, lightings, mis-en-place and condiments - that they are in order.

• Checks staff uniforms, shoes, general appearance and makes sure they are well-groomed.

• Responsible for all store requisitions on fresh orders and replenishment for the outlet's consumption.

• Takes food and beverage orders and assists waiters/waitresses in service.

• Checks all orders before they are sent to the guests' tables and makes sure they are as per guests' requirements, from the food down to the beverages.

• Responsible for all monetary amounts stated in guest checks and responsible also for all missing checks.

• Checks on the coordination between kitchen and waiters/waitresses.

• Checks stations (wet and dry) and the area's general cleanliness.

• Handles minor complaints from guests and reports to manager.

• Accepts all directions from the Manager.

• Manages all dining room personnel. Hires, counsels, issues disciplinary action, performance evaluations, and develops restaurant employees.

• Manages all dining room personnel. Hires, counsels, issues disciplinary action, performance evaluations, and develops restaurant employees in accordance with above management

• Ensures that all restaurant policies and procedures are followed in order to provide quality service to customers.

• Maintains records of dining room food/ labor costs. Uses data gathered to achieve budgeted food & labor cost objectives.

• Checks food prices to confirm and keep updated on the market fluctuations.

• Manage the restaurant efficiently in terms of service, operation, on-the-job training, marketing and promotion efforts to drive business.

• Active monitoring and participation in social media to increase awareness and business to our restaurant.

• Work on digital marketing opportunities and provide all related information.

• Keep abreast of trends and changes in the market place and provide business intelligence.

• Analyze restaurant data and reports to look for opportunities to maximize revenues.

• Track and measure effectiveness of promotional programs and prepare ROI of each promotion.

• Increase and enhance service experiences for all, both internal and external customers.

• Any other related tasks as assigned by the Management.