RETAIL & OFFLINE SUPERVISOR

Location: Hanoi
Report to: Head of Offline Store - HCMC
JOB SUMMARY
We are looking for a Retail & Offline Supervisor to support the development and operation of YODEE's offline business in Hanoi and the Northern market.
This role will be responsible for coordinating offline stores, shopping malls, pop-up stores, exhibitions, events and offline activations, working closely with the HCMC Head Office and relevant departments to ensure smooth execution and support business growth.
KEY RESPONSIBILITIES
Coordinate and monitor the operation and performance of YODEE's offline stores/retail counters, including the upcoming Takashimaya Hanoi store.
Support the opening and development of new stores, pop-up stores and other offline locations in Hanoi and the Northern market.
Plan and execute mall activations, exhibitions, events and pop-up activities from preparation to on-site execution and post-event evaluation.
Work directly with shopping malls, event organizers, vendors and suppliers to coordinate proposals, quotations, timelines, setup and execution.
Coordinate offline activities such as in-store promotions, POSM, product displays, sampling, gifting and seasonal activations.
Ensure consistent brand image, visual merchandising and customer experience across offline touchpoints.
Monitor store performance, customer feedback and market trends; identify opportunities to improve offline sales and customer experience.
Research potential malls, retail locations, exhibitions and partnership opportunities to support YODEE's offline expansion.
Work closely with Sales, Marketing, Operations and other departments to ensure effective execution of offline activities.
Manage assigned budgets, prepare reports and provide recommendations for improvement.
REQUIREMENTS
Bachelor's degree in Business Administration, Marketing, Retail Management or related fields.
2-4 years of experience in Retail, Trade Marketing, Store Operations, Event/Activation or related roles.
Experience working with shopping malls, retail stores, exhibitions or event agencies is highly preferred.
Strong project coordination, communication and negotiation skills.
Hands-on, proactive and independent, with the ability to manage multiple projects and work effectively with the HCMC Head Office.
Strong organizational skills, attention to detail and problem-solving ability.
Commercial mindset with a focus on sales, customer experience and execution quality.
Willing to travel and work on weekends when required for events or store activities.
Good command of English or Chinese (Mandarin), both spoken and written.
WHAT WE OFFER
Opportunity to take ownership of YODEE's offline development in Hanoi and the Northern market.
Opportunity to work with leading shopping malls and develop new retail, pop-up and activation projects.
Dynamic working environment in the Mom & Baby industry.
Clear career path toward Assistant Manager / Retail & Offline Manager.