robotics Engineer

Key Job Requirements

Job/ Skills Competencies

• Understanding of basic applications knowledge pertaining to factory automation, general motion controllers, servos, CNC's, PLC's, robotics or similar industrial controls.

• Must be computer literate, proficient with PC and software (word processing, spreadsheets, etc.).

• Excellent verbal and written communication skills.

Critical Work Experience

• At least 3 years in Application Engineer role as well as Field Service Engineer role. Experience in Industrial.

• Robot is an added advantage.

Qualifications

• Degree in Electronic, Mechatronics, Robotics, Control and Communications, Control, and Automation or related.

Job Summary

Pre-Sales and Post Sales (Service) both responsibilities in the respective country. To support Sales Team, System Integrator (SI) on Pre-Sales and End User on Post-Sales (Service) activities as a result to achieve sales target and Year on Year (YOY) growth. Focus on the areas to expand Robot Sales and Services with different industry applications.

Key Responsibilities

Presale activities

• Work with sales team to propose/offering correct products or solution to SI/customers.

• Support system integrator (SI) and end-users to resolve application issues.

• Support to SI and end user on offering complete solution with robot, vision, and 3rd party integration.

• POC - Support to SI / EU (End user) for POC as well as work closely with sales team to progress leads though successful POC.

• Manage and maintain solution centres and demo units: Operational, tidiness, safety & cleanliness.

• Render technical support to sales promotion activities such as hybrid webinar/seminar/roadshows & exhibitions.

• Guide sales engineers on responses to market demands, requirements, competition activities.

• Training - Conduct product, application trainings, maintenance trainings for SI and end-users.

• Teamwork working and team player with department members to achieve team goal.

• Creating and maintaining strong relationships with channel partners, customers, understanding their needs and providing specialist support and solutions.

Service activities

• Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end of life services, replacements, etc.).

• Work with RHQ & SEA countries to perform after sales service to global customers.

• Attend service calls on-site or online within the expected turnaround time.

• Work with RHQ Service/technical team to identify root causes of technical issues, support internal junior engineers to resolve customers application issues.

• Reporting early on any technical/contract/quality/program/cost issues to RHQ, along with recommendations for resolution.

• Proposal & quotations for spare-parts and service support to channel partners and customers and ensure timely billings of service provided.

• Identifying opportunities at end user to promote sales of Parts & Services.

• Identify potential authorised service partners to appoint and support customer.